Customer Satisfaction
THE LEVEL OF CUSTOMER SATISFACTION
OF DOK ALTERNATIBO PRODUCT
USER’S IN BANSALAN
An Undergraduate Research Presented to the Faculty of the
College of Business Administration Program
University of Mindanao Bansalan Campus
Bansalan, Davao del Sur
In Partial Fulfilment of the Requirements For the Degree of
Bachelor of Science in Business Administration
Major in Human Resource Management
Major in Financial Management
By:
Lianne Mae P. Teves Roxanne O. Vicada Marian G. Tison
March 2013
ABSTRACT
TITLE: The Level of customer satisfaction of Dok Alternatibo Product user in Bansalan, Davao del Sur .
Researcher: Teves, Lianne Mae P. Vicada, Roxanne O. Tison, Marian G.
School: University of Mindanao Bansalan Campus
Year: 2012-2013
Degree Conferred: Bachelor of Science in Business Administration Major in Human Resource Management (HRM) Major in Financial Management (FM)
Rationale:
This study determines the level of Dok Alternatibo product users in Bansalan, Davao del Sur.
INTRODUCTION Satisfaction is certainly a part of customer success. To be satisfied, customers want us to provide our product or service in a timely manner. They expect us to be empathetic and friendly. They want our product to be high in quality. However, we need to go to the next step. How can you help your customers and clients be successful? There is no easy answer. The only way to know is to look at your customers individually and ask them how they define success and how you can help them achieve it. It isn't enough to have the right phone skills, correct correspondence, and fast turnaround. How do you begin to define what your customers need to succeed? It's simple. Ask them. They will give you ideas that you will find carry over to other accounts as well. Then, take it one step further. Think and ask
OF DOK ALTERNATIBO PRODUCT
USER’S IN BANSALAN
An Undergraduate Research Presented to the Faculty of the
College of Business Administration Program
University of Mindanao Bansalan Campus
Bansalan, Davao del Sur
In Partial Fulfilment of the Requirements For the Degree of
Bachelor of Science in Business Administration
Major in Human Resource Management
Major in Financial Management
By:
Lianne Mae P. Teves Roxanne O. Vicada Marian G. Tison
March 2013
ABSTRACT
TITLE: The Level of customer satisfaction of Dok Alternatibo Product user in Bansalan, Davao del Sur .
Researcher: Teves, Lianne Mae P. Vicada, Roxanne O. Tison, Marian G.
School: University of Mindanao Bansalan Campus
Year: 2012-2013
Degree Conferred: Bachelor of Science in Business Administration Major in Human Resource Management (HRM) Major in Financial Management (FM)
Rationale:
This study determines the level of Dok Alternatibo product users in Bansalan, Davao del Sur.
INTRODUCTION Satisfaction is certainly a part of customer success. To be satisfied, customers want us to provide our product or service in a timely manner. They expect us to be empathetic and friendly. They want our product to be high in quality. However, we need to go to the next step. How can you help your customers and clients be successful? There is no easy answer. The only way to know is to look at your customers individually and ask them how they define success and how you can help them achieve it. It isn't enough to have the right phone skills, correct correspondence, and fast turnaround. How do you begin to define what your customers need to succeed? It's simple. Ask them. They will give you ideas that you will find carry over to other accounts as well. Then, take it one step further. Think and ask