Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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TABLE OF CONTENTS TABLE OF CONTENTS 1 LIST OF FIGURES 1 INTRODUCTION 2 BODY 2 1. Selected definitions of organisationalculture 2 1.1. Deal and Kennedy’s definition 2 1.2. Schein’s definition 3 1.3. Scholz’s definition 4 2. A brief review of Harrison’s and Handy’s cultural model 6 3. Apply Harrison’s and Handy’s cultural model in analyzing the culture of Vietnam Dairy Products Joint Stock Company (Vinamilk) 8 3.1. An overview of Vinamilk history 8 3.2. Cultural context at Vinamilk
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happy‚" he told The World Today. "But what I do know is that the happier your workers‚ the better your business is performing. "It is not unreasonable to aspire to‚ if you are a worker‚ to want to have a good job where you don’t feel like taking sick leave‚ where you don’t feel like changing jobs on a regular basis‚ where you feel valued‚ where you feel that what you do is an intrinsically worthwhile something and where you feel that your potential is being fulfilled." He says happy workers could add
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Chapter 6 Perception and Individual Decision Making 6 CHAPTER Perception and Individual Decision Making LEARNING OBJECTIVES After studying this chapter‚ your students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Define perception‚and explain the factors that influence it. Explain attribution theory‚ and list the three determinants of attribution. Identify the shortcuts individuals use in making judgments about others. Explain the link betweenperception and decision making
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Empowerment Jeremy Freeman Keiser University Abstract The purpose of this paper is to find out were employee empowerment systems began and were they are today. Along with the way that an organization can help themselves achieve an employee empowerment system. The other portion of the paper is discussing the outcomes of a correctly implemented employee empowerment system. Also the effects it has on job satisfaction and also achieving a high performance work system. Employee Empowerment Employee
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1 Doing Poorly by Doing Good: Corporate Social Responsibility and Brand Concepts CARLOS J. TORELLI ALOKPARNA BASU MONGA ANDREW M. KAIKATI 2 Carlos J. Torelli (ctorelli@umn.edu) is Assistant Professor of Marketing‚ Carlson School of Management‚ University of Minnesota‚ 19th Avenue South‚ Minneapolis‚ MN 55455. Alokparna (Sonia) Basu Monga (alokparna.monga@moore.sc.edu) is Assistant Professor of Marketing‚ Darla Moore School of Business‚ University of South Carolina‚ 1705 College
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consideration the issue of employee turnover in relation to specific human resource management practices provided by these organisations in the hospitality industry. For this chapter‚ the subsequent parts shall give further details about the intention of this paper. Specifically‚ the chapter shall provide for the background of the topic‚ the actual aims and objectives of the organisation‚ the plan for the study‚ its rationale‚ significance to the existing literature‚ and its scope and limitations. Background
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Purpose – The purpose of this paper is to examine the role of low quality performance appraisals (PA) on three human resource management outcomes ( job satisfaction‚ organisational commitment and intention to quit). Design/methodology/approach – Using data from 2‚336 public sector employees clusters of PA experiences (low‚ mixed and high) were identified. Regression analysis was then employed to examine the relationship between low quality PA experiences and job satisfaction‚ organisational commitment
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Page 9 Abstract This research paper is an examination of literature surrounding the topic of employee turnover. I will attempt to show the relationship between benefits and trends in employee turnover. Evidence supports the fact that there is a statistical relationship between this correlation and employee turnover. This term paper also supports and further solidifies the concept that there is a direct correlation between total compensation and job satisfaction Introduction A well-built body
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Cause of Job Dissatisfaction of Medical Representative Officer In Bangladesh. Prepared By : Md. Mazedur Rahman 112-11-2160 Md. Rakib Hasan 111-11-2018 Shuvra Kumer Das 112-11-2173 Md. Alamin khan 112-11-2158 Course Title: Organizational Behavior Course Code: MGT-202 Sec: D Daffodil
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