International Journal of Marketing Studies; Vol. 4‚ No. 6; 2012 ISSN 1918-719X E-ISSN 1918-7203 Published by Canadian Center of Science and Education Customer Satisfaction in the Mobile Telecom Industry in Bahrain: Antecedents and Consequences Mohammed M. Almossawi1 1 Department of Management & Marketing‚ College of Business Administration‚ University of Bahrain‚ Sakheer‚ Kingdom of Bahrain Correspondence: Mohammed Almossawi‚ College of Business Administration‚ Department of Management & Marketing
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Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14‚ 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches
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Job design and job characteristics are very interesting topics for discussion. In my opinion the modern route‚ that of fitting jobs to people‚ is the best decision a manager can make when designing jobs. It leaves employees more space to experience new challenges and take more responsibility in their job. While reading the Overview of the Job Characteristics Model each of the concepts mentioned brought several examples in my mind. I do not want to cite the concepts from the book‚ but I will give
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Compare two (2) job positions from the episode and perform a job analysis of each position. Comparing two positions from the Norwegian Cruise Line episode‚ they are crew staff and recreation staff. Both positions are important for the smooth running of the ship. Guests expect to have entertainment functions to attend as well as be able to attend different social activities. The contributions these positions make to the overall running of the cruise ship is priceless. Cruise staff is responsible
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The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction Murat Usta College of Business Administration Dokuz Eylul University Katerina Berezina School of Hotel and Restaurant Administration Oklahoma State University and Cihan Cobanoglu School of Hotel‚ Restaurant and Institutional Management University of South Florida Sarasota-Manatee ABSTRACT It is important to identify these new hotel attributes and measure guests’ level of satisfaction and the impact of these attributes
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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management is a big contributor. I’d also like to bring up the human capital of the company‚ or as the employees are called‚ the company “partners”. Since the Starbucks concept of creating an experience for the customer goes hand in hand with partner satisfaction‚ management have been quite generous to their employees. They’ve for instance provided them with health insurance and stock options. For Starbucks it is key to create long lasting relationships with customers (these customers have proven to be
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Job design is a work arrangement or overcoming job dissatisfaction and employee alienation arising from repetitive and mechanistic tasks. Through job design organizations try to raise productivity levels by offering non-monetary rewards such as greater satisfaction from a sense of personal achievement in meeting the increased challenges and responsibility of one’s work. Job enlargement‚ job achievement‚ job rotation‚ and job simplification are the various techniques used in a job design exercises
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Job Evaluation and Job Structured JOB A Deli -Bakery Clerk Team Member This job requires excellent customer relations skills‚ clear and effective communication‚ and cooperation with fellows. Responsible for preparing‚ processing‚ packaging‚ and stocking products according to Whole Foods Standards. This job requires some deli experience and the proper use of knives‚ slicer‚ trash compactor‚ baler and all other equipment used during food preparation and cleanup. This job also involves following
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