AO4 Planning Customer Service Standards Planning customer service standards is important for both the company and the customer as it ensures that the service received is consistent throughout the company. It is important to show consistency throughout the company as it ensures that everybody knows the standard of the service to be given and prevents poor customer service from being carried out which can affect the company. Another reason why it is important to set customer service standards is
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SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES Activity 4 19/05/2015 04:44PM 1 What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers. From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention
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Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service‚ for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic‚ I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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5 pages single-spaced 12pt font Who are MM’s target customers? Are all segments equally attractive to MM? If yes‚ why? If not‚ why not? How do the different segments’ needs and expectations evolve over time? The goal is to increase the overall market share and profits of MM’s Motors in the current market environment by targeting appropriate customer segments and proper allocation of marketing resources. Our initial strategy was to concentrate on segment A because of the following reasons: 1. MM
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emerging market. However‚ this SWOT Analysis investigates the panaroma of potential business in Russia‚ questioning: ‘If Burberry has gone in to China‚ might they be overlooking Russia as a potenital revenue market?’ Obviously there are pros and cons to establishing a business in a new international frontier which will be illustrated throughout this analysis‚ and ultimately concluding the realistic potential for Burberry to do business in Russia. The comparison between Russia and China is justified through
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customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided for your approval. Situation Analysis: Numerous
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What are the primary internal organization considerations for the development of a strategic plan? Which consideration is the most important? Why? Strategic planning is the process followed by an organization in which it defines its strategies and makes plans for proper allocation of its available resources to achieve its objectives. While developing a strategic plan‚ it is essential to consider the various internal organizational factors in order to help the plan succeed. The internal organizational
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Answer: • Sole proprietorship: A sole proprietorship is a business owned by one person. The owner may operate on his or her own or may employ others. The owner of the business has total and unlimited personal liability of the debts incurred by the business. • Partnership: A partnership is a form of business in which two or more people operate for the common goal of making profit. Each partner has total and unlimited personal liability of the debts incurred by the partnership. There are
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How can email communication affect your business? Email is now one of the fastest ways to gain or lose potential customers because of its ability to deliver information fast to an enormous amount of people. After sending an email you are no longer in control of the effects of the message and can only wait in suspense. An employee of your company started off his/her day in a bad mood. A potential customer emails them with a trivial question and they reply with a brash tone. Do you think that the
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