Report On Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Prepared By: Md. Riad Shahriar Riaz Id. 1007029 Session: 2010-11 Registration No: MKT- 600081 Dept. Of Marketing Comilla University Supervised By: Dr. Mohammad Amzad Hossain Sarker Associate Professor & Chairman Dept. Of Marketing Faculty of Business Studies Comilla University Date Of Submission: 13th August‚ 2015 2 Student Declaration I do hereby declare that this internship report titled “Customer Attitude Towards
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Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
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Define control and discuss the control process and the importance of control in business organizations. * Define control Management process in which the (1) actual performance is compared with planned performance‚ (2) difference between the two is measured‚ (3) causes contributing to the difference are identified‚ and (4) corrective action is taken to eliminate or minimize the difference Control Process The control process is a continuous flow in Taj between measuring‚ comparing and action
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Software for Human Services Organizations Paper By Gail Hall Professor Steven Cheng April 21‚ 2015 In this paper we will explore the advantages of using this software to centralize electronic client records and human services resources. We will also explore the way the software is used to track client services and the advantages and disadvantages of this software. We will explain how the size of the organization helps determine the software package chosen as well as three possible
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the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential customers
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Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory ….........
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To keep Your Customers‚ Keep it Simple – by Patrick Spenner and Karen Freeman The above mentioned article reviews about the key finding of a marketing research done by Corporate Executive Board regarding the relation between consumer behaviors‚ brand loyalty and marketers. From the research‚ they found that in the effort of creating loyal customers‚ marketers by using holistic marketing strategy giving a lot of overwhelming information until pushing away the customers. Businesses misjudge what
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BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
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Mind Your Business Manners Where business deals are done at a click of a button‚ is there still the need to meet clients face-to-face? Fortunately for us‚ the face-to-face meeting is still an essential part of business. How then could we best present ourselves to give leverage to such face-to-face encounters and help showcase abilities and enhance our credibility positively? This is where Business Manners come into play. Business has ceased to be a simple affair. It is not merely limited to
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functional areas of an organization. Therefore an organization cannot operate without a strategy. The essence of strategy is in choosing a unique and valuable position rooted in systems of activities that are much more difficult to match by competitors and therefore translating into sustainable profitability for the organization. Some organizations are successful while others fail. This success might be considered as luck or they might have had the right mix of products and/or services at the right time
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