Marketing Principles Individual Assessment‚ Part 1 Company: McDonalds Corporation McDonald’s is the world’s largest fast-food restaurant chain. It has more than 32‚000 restaurants in over 100 countries‚ generates sales revenue of over $ 60billion and services over one billion customers every year (over 58 million customers daily). Question 1: In a highly competitive business environment most companies have moved away from mass marketing and toward target marketing‚ identifying market segments
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KFC‚ is a franchise of fast food restaurants specializing in fried chicken‚ which belongs to Yum! Brands. The origin of the group dates back to 1939 when Harland D. Sanders began preparing crispy chicken at a restaurant in North Corbin (Kentucky) from a recipe with eleven spices and aromas. However‚ it was not until 1952 when he opened the first KFC franchise in Salt Lake City (Utah). Today‚ KFC is the second largest fast food restaurant in the world after McDonalds‚ however many claim that is much
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McDonald has been a well-known and valuable brand for over half a century. The company’s mission and vision is striving to be the world’s best quick service restaurant and formalizing their beliefs into “People‚ Vision‚ and People Promise”. “Quality‚ Service‚ Cleanliness and Value” also became the company’s motto. The company’s first McDonald store was built “in 1940 by the original McDonald brothers‚ Dick and Mac. Later in 1954‚ Ray Kroc became the first official franchisee appointed by Dick and
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Profit – Residual value gained from business operations after cutting out expenses such as stock cost etc. Customer Satisfaction – Providing service to customers to their satisfaction level such as hygienically clean place or high quality food. S M A R T Before a business can set objectives it is important that they follow the SMART criteria. • Specific – Detailed and Exact • Measurable – Targets should be measurable • Achievable – Something that can be achieved • Realistic – Targets must
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McDonalds Appraisal System Question 1 & 2: McDonalds use a 360 degree appraisal system (Ward 1995) where all the information on performance and feedback is derived from a number of stakeholders within the company. The existence of an appraisal program indicates to an employee that the organisation is genuinely interested in their individual performance and development. This alone can have a positive influence on the individual’s sense of worth‚ commitment and belonging. McDonald ’s introduces
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Special features of the product. • Product servicing. Mc Donald’s Product • Mc Donald’s Family restaurants serve a range of products aimed at satisfying different palettes. • Mc Donald’s has always offered tea & coffee on their menu at their restaurants but they have also tied up with Coca - Cola to serve their Georgia Gold brand hot beverages in their restaurants. • Their core products and focus continues to remain burgers. • While its happy Meal is immensely
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innovation. McDonald’s is known worldwide for its Golden Arches symbol and its mascot‚ Ronald McDonald. Two brothers from Southern California‚ Dick and Maurice McDonald‚ started operating a hot dog/hamburger stand at the Monrovia Airport. Eventually outgrowing that location‚ they moved the stand to San Bernadino. Realizing that hamburgers were their most popular product‚ the brothers reinvented their restaurant in 1948 using a concept that was similar to a factory production line. They called their
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owner/operators (who own and operate more than 73% of all McDonald’s restaurants)‚ McDonald’s serves more than 50 million people daily in over 30‚700 restaurants in 118 countries. Total restaurant sales in 2005 of $54.3 billion made it the largest foodservice retailer in the world. McDonald’s Supply Chain & Complexities: 1. Decentralized Supply Chain: McDonald’s serves more than 50 million people daily in over 30‚700 restaurants in 118 countries. McDonald’s supply chain has been an integral part
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M’cDonalds remains optimistic. According to Business Times (2009)‚ “McDonalds Malaysia expects its delivery service business to jump 40 per cent this year as its new call centre can handle more orders.” They invested over two million ringgit for setting up the new call center. In addition the Managing Director Azmir Jaafar‚ said the company “plans to invest 8 million ringgit this year to open between 15 and 20 new restaurants.”(2009). 2) Natural Environment Malaysia natural environment is considered
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success in business is to build strong relationships with powerful decision-making men who ultimately decided in case of contention. This relationship is called the guanxi. In this case‚ McDonald’s opened a new restaurant in Beijing; this auspicious place ensured the success of the restaurant but also made a
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