Jeon and Choi (2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued
Premium Employment
` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
Premium Customer service
INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
Premium Customer Customer relationship management Marketing
“The Philippines country case study” by Rhona B. Caoli-Rodriguez (2007). This paper reviews major policy reforms and programs implemented by the Philippine government in connection with its commitment to EFA 2015 Goals and the country’s progress towards attaining them. The review covers the period starting 2000‚ when the WEF was convened in Dakar‚ to the present. A backgrounder on the Philippine educational system is presented to contextualize subsequent discussions. The main part of this paper
Free Education School Curriculum
Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the
Premium Maslow's hierarchy of needs
Strategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman
Premium Management Customer service Customer
DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
Premium Good Service Customer service
Some people think that school cafeterias should be required to provide low-fat and/or vegetarian lunch options to accommodate the government’s nutritional guidelines‚ but all students do not eat the same. In my essay about cafeteria food‚ I will explain what students want in their food. I will also share the likes and dislikes in the food and what we can do to improve it. Cold pizza‚ undercooked hamburgers and brown lettuce sounds nasty. Many students from different states and districts have to
Premium Nutrition Food
Assessment Tool 1 - Case Studies 1-4 Case Study 1 - Zenith Software Company’s new team Zenith Software Company (ZSC) develops and distributes accounting software applications. The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems
Premium Goal
This is a story of when I fell down in the school cafeteria. This event was very embarrassing at first and I kind of felt sad. After a while‚ I started laughing with the kids that were laughing at me‚ so that I wouldn’t feel bad the rest of the day and so that I could get over it. This is my most embarrassing day‚ but it also one of the funniest days. I learned a very important lesson that day‚ which is how to turn an embarrassing situation into a bearable situation. It all started on Tuesday August
Premium Laughter School Joke