1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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(DUSTER)” BABA FARID COLLEGE DEON‚ BATHINDA SUBMITTED BY: VIVEK GUPTA 112261187 ACKNOWLEDGEMENTS I am very grateful to Mr. AMIT (hr Manager at PMG AUTOS‚ chandigarh) for encouraging me to conduct the study. VIVEK GUPTA (i) EXECUTIVE SUMMARY This research has been conducted on the topic of ‘Consumer Behaviour towards RENAULT (DUSTER)’. I chose this topic because I interested
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Do people really like their jobs? Definitely‚ everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors‚ directors‚ but overall people are quite satisfied with their jobs. A Conference Board study found that 58.6 percent of Americans were satisfied with their jobs in 1995. By the year 2000‚ that percentage was down to 50.7. But in Uzbekistan (the country of Central Asia where I was born)‚ people generally aren’t satisfied with their
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Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
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SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE SATISFACTION” {Submitted in partial fulfillment for the award of degree of B.B.A}
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Job Satisfaction Abstract The issue of Job Satisfaction‚ Motivation in the workplace and the role of Job Characteristics have been the cause of intensive research for many years now and have given rise to many theories‚ formed on the basis of extended research by psychologists‚ social scientists and HRD managers. The concept of job satisfaction‚ though of considerably recent origin‚ is closely linked to motivation in the workplace and is a causal factor in improved performance in the workplace
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116 CHAPTER- IV SECTION-I JOB SATISFACTION 4.1 INTRODUCTION Human Resource Management is considered to be the most valuable asset in any organization. It is the sum-total of inherent abilities‚ acquired knowledge and skills represented by the talents and aptitudes of the employed persons who comprise of executives‚ supervisors‚ and the rank and file employees. It may be noted here that human resources should be utilized to the maximum possible extent‚ in order to achieve individual
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past‚ present and future legislation including policies and procedures which have protected children and families and also safeguarding incidents that have changed our practice. The assignment will discuss safeguarding across the board from settings‚ local and national policies and procedures‚ what they are and how they impact on staff and the setting. Some of the policies and procedures that will be discussed are safeguarding‚ whistle blowing‚ and the Criminal Records Bureau (CRB). While some of
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DO SMALL BUSINESS MANAGERS INFLUENCE EMPLOYEE SATISFACTION AND COMMITMENT? HOW DO SMALL BUSINESS MANAGERS INFLUENCE EMPLOYEE SATISFACTION AND COMMITMENT? Janine Krüger: Department of Business Management‚ Nelson Mandela Metropolitan University Chantal Rootman: Department of Business Management‚ Nelson Mandela Metropolitan University Purpose: The purpose of this research is to scrutinise motivational factors that may influence the levels of satisfaction and commitment of small business employees. Problem
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ILIGAN COMPUTER INSTITUTE A PROPOSE LOCAL AUTOMATED ENROLLMENT SYSTEM OF THE ILIGAN COMPUTER INSTITUTE A Thesis Presented to the Board of Panelist of ILIGAN COMPUTER INSTITUTE 3rd floor Del Monte Coop Building‚ Bugo National Highway‚ Cagayan de Oro City In Partial Fulfillment of the Diploma In Information Technology Researchers Narisma‚ Vicmart Nepa‚ Ruel Castro‚ Jerome Viva‚ Dent Jhon Caasalan‚ Darie Biscyno‚ Dessie Malyn October 2012 Republic of the Philippines
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