Experiential Training Report Koketso Mamahlo Mothiba 200910752 Department of Quality and Management University of Johannesburg PNP31-1 “ Today South Africa is the largest Coca-Cola market in Africa and consistently ranks among the best performing countries in the world of Coca-Cola. This impressive position is made possible by the hard work and commitment of four bottlers‚ our canning operation and our employees‚ whose main vision is to benefit and refresh the people of South Africa. “ Coca-Cola
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Operations Management in Health Care Operations management is the organizing and controlling of the fundamental business activity of providing goods and services to customers (Encarta‚ 2005). In the healthcare industry‚ operations management generally focuses on providing a service of healthcare to patients. An organization has three basic functional areas‚ and theses are: finance‚ marketing‚ and operations (Operations Management‚ 2004‚ p.4). Since operations is one of the three basic functions
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productivity and knowledge by 50% Operations management- the science and art of ensuring that goods and services are created and delivered successfully to customers. Planning Directing Controlling Organizing Government regulations- California 2006 Increase mpg standard for all vehicles or pay fine Lots of hybrids sold but companies that didn’t have hybrids couldn’t sell (gm‚ ford‚ Chrysler) Why is operations management important Heart of organization Operations are task that create value
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Part 1a Statement 1: “The airport transfers passengers and freight between ground and air.” I agree with statement 1 as stated above. The airport is a facility or a ‘gateway’‚ which bridges passengers and freight from the ground to the aircraft‚ which brings them through the air. At the destination‚ another ‘gateway’ meets them‚ and bridges them from the air back to the ground. The “gateway” uses many other facilities and/or services to ensure a seamless transfer of passenger or freight between
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A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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IT as a Competitive Weapon ASSINGED BY: Dr. Muhammad Yasin Operation Management ASSIGNED TO HAMDARD INSTITUTE OF MANAGEMENT SCIENCES (HIMS)KARACHI DEDICATION This report is extremely dedicated to our beloved parents and family members who worked really very hard and enabled us in realizing our goals and dreams and providing us with the ambition to pursue them. And last but not the least to our caring and supportive teacher‚ our trusty and helpful friend and our course instructor
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3.3. Facilities location 9 3.4. Scheduling 11 3.5. Quality Assurance 12 5. Questionnaire Analysis 13 6. Conclusion 14 7. Recommendations 15 8. References 16 Appendix A: CUSTOMER SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18 1. Introduction Figure 1: Regional Head Quarters of FedEx Figure 2: FedEx Corporate Logo; courtesy www.fedex.com FedEx Corporation‚ situated in US‚ is one of the leading supply chain management solution providers
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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Unit 18 Facilities Operations and Management Task 1 Envisage about scenario that you were one of the directors of a hotel as stated below. Search information about the hotel facilities and the operational responsibilities of a facilities manager. Tai O Heritage Hotel is a small sized 3-star hotel located at the northwest of Lantau Island. The building was a police station which was built on the small hill next to a ferry pier about 90 years ago. It ceased to operate in 2002. Hong Kong Heritage
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of Production and Operations Management IIBM Institute of Business Management Examination Paper Production and Operations Management Subject Code-B107 MM.100 Section A: Objective Type & Short Questions (30 marks) This section consists of multiple choice & Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part two questions carry 5 marks each. Part One: Multiple choices: 1. Production and Operations Management concerns itself
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