A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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Referencing - The Harvard System Department of Lifelong Learning: Study Skills Series Referencing - The Harvard System (Download pdf version) Introduction As a student‚ it is important that you identify in your assessment when you are using the words or ideas of another author. The most accepted way of acknowledging the work of another author is to use a referencing system. At the Department of Lifelong Learning you are required to use the Harvard referencing system. The following guide tells
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AUTHORITY 香港中學文憑考試 HONG KONG DIPLOMA OF SECONDARY EDUCATION EXAMINATION 練習卷 PRACTICE PAPER 化學 試卷一 CHEMISTRY PAPER 1 評卷參考 MARKING SCHEME (2012年2月22日修訂稿) (updated as at 22 Feb 2012) Hong Kong Examinations and Assessment Authority All Rights Reserved 2012 PP-DSE-CHEM 1–1 權版留保 局核評及試考港香 © 。旨之巧技用運與力能解理重着試考違有亦 ，難解及對應懂學，習學善改生學助無既，度態習學種這。吞生剝 活，記死背硬，案答準標為視考參卷評將應不生學。用之考參生學 和師教供，寫編而卷習練科本為專局核評及試考港香乃考參卷評本 This marking scheme has been prepared by the Hong Kong Examinations and Assessment Authority for teachers’
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9707 Business Studies June 2003 FOREWORD ....................................................................................................................... 1 BUSINESS STUDIES.......................................................................................................... 2 GCE Advanced Level and GCE Advanced Subsidiary Level ...................................................................... 2 Paper 9707/01 Short Answer/Essay .................................................
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Job enlargement Work teams 3. (TCO 7) Which of the following is the MOST commonly used basis for departmentalization‚ especially among small businesses? (Points : 2) Location Function Product Customer Sequence 4. (TCO 7) The two universal approaches to organization design that represent the foundation of what we know about organization design are (Points : 2) classical and scientific. administrative and classical
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THEME: “DISCIPLINE‚ THE KEY TO ACADEMIC EXCELLENCE” Mr. Chairman‚ Honourable Minister of Education‚ (Very) Rev. Ministers Nananom‚ Distinguished Board Members‚ and Invited Guests‚ Members of Conference of Assisted Secondary Schools Old Students‚ Parents and Guardians‚ Hardworking Staff and Students‚ Ladies and Gentlemen‚ Greetings from Winneba. It is my pleasure to be part of this occasion‚ an occasion to mark the 13th Anniversary and Speech & Prize Giving Day of this relatively young
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The impacts of TAOBAO(business to customer) on E-business in China. Introduction In the last few decades‚ an increasing number of consumers are willing to choose online shopping rather than traditional purchase methods‚ such as supermarket and mall. The website named TAOBAO is a newly developing online shopping website‚ based on business-to-customer(B2C). This system can be defined as one model of electronic business (E-business) and that includes “Selling individual products to individual buyers
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researching what makes the individual happy. This would be what Federating Insurance is already doing which is having the one on one relationship with its customers to make sure they are satisfying everyone’s needs. 2. When buying insurance‚ some SMB customers just want the lowest-priced option for each type of insurance‚ whereas others want value-added services. I believe that Federated should be open to all opportunities. Although‚ their mission is to provide quality insurance‚ in order to keep
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Assignment Week 5 Customer Value Analysis What are the steps involved in a customer value analysis? The route to better-quality customer value starts with data. Customer value analysis develops a quantifiable picture of the markets in which businesses compete. Managers conduct customer value analysis to disclose the company ’s strengths and weaknesses compared to other competitors. Bottom line is to value the consumer’s opinion and feedback to help strength the growth of the business. What the customers
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Discipline and grievance at work Introduction Discipline and grievance procedures Organisations should set standards of performance and conduct reinforced by company rules. Problems when standards are not met or where grievances are raised by employees may often be dealt with informally but if a formal approach is needed then procedures help employers to be fair and consistent. Disciplinary procedures may be used for problems with employees’ conduct or performance although some organisations
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