role of effective communication and interpersonal interaction in a health and social care context. P2: Discuss the theories of communication M1: Assess the role of effective communication and interpersonal interaction in health and social care with a reference to the theories of communication (Argyle and Tuckman’s theories) M2: Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. Effective communication is where
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Eight C’s of Effective Communication Almost every text on writing or speaking skills lists a set of criteria that can be used to judge the effectiveness of a document or presentation. If this list of words‚ all beginning with the letter C‚ helps you remember some of the criteria for good writing‚ the technique of alliteration has worked. If‚ however‚ this list leaves you cold‚ create your own list‚ but remember to retain the concept of each C-word in your newly created list.
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7 C’s of effective communication 1. Clarity 2. Conciseness 3. Correctness 4. Concrete 5. Coherency 6. Completeness 7. Courteous Clarity Use simple and familiar words and use short sentences. You have to present only one idea in each sentence. Example: The implementation of the plan was successful. The plan was implemented successfully.(clear) My son! Are you all right or not? How are you my son?(clear) Conciseness Stick to the point and keep it brief. Avoid unnecessary repetition
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Developing Effective Communication P1 Explain the role of effective communication and interpersonal interaction in a health and social care context. M1 Asses the role of effective communication and interpersonal in health and social care with reference to theories of communication. Context Formal Formal communication is important in a health and social care context. Formal communication shows respect for others and is an effective way of communicating when used. Formal communication would
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At one point everyone has experienced frustration when communicating. Communication is vital in every organization. Without overcoming these barriers completing simple task can be difficult. While in the Marines Corps I had to deal with communication barriers while deployed overseas. I found that verbal communication was easier to overcome than nonverbal. It all starts with inadequate knowledge and vocabulary when operating in other countries. While preparing to deploy numerous hours are devoted
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Answers Q1. Effective communication is important in an organization because it creates mutual understanding environment between the management and employees. Directly‚ it also helps in increasing the employee’s productivity. Q2. Listening and retaining as much of the information communicated is the end result of being actively focused on your subject. In order to do that you must actively listen and take notes if necessary‚ and try to ask clarifying questions. Q3. To gain understanding
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Title: Segregation of Key Customer Executive Summary: The case comprises of a customer who want to replace the shoes by mistakenly understanding it from Second Stock. Staff of the firm tries to convince them with help of good Communication skills & by make him understand company policy‚ but failed to do the same. They asks help from headquarters to resolve problem & head quarter suggest to segregate key customers & if he is one of them then give him premium otherwise gently deny demand of customer
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Emails: Emails are a useful method of communicating within a business Environment to communicate effectively between fellow colleagues and other employees of Essex County Council. For instance an example of when using an email account to communicate within a business environment would if your communicating with a foster carer regarding a child or if you are communicating with a manager on work changes within your role or one to one’s between you and your manager. Memos: are used within a business
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Emmanuella Gyapong BTEC Diploma in Business 90 Credits Unit 1: Business Environment Introduction In this assignment‚ I will elaborate on the points of view of the various stakeholder groups such as customers‚ community‚ trade union‚ government‚ employees and others. I will also explain about what the stakeholders are trying to achieve by influencing the purposes of the organization. The organizations that I will be elaborating on are marks and spencer and Oxfam and I will sate their aims and objectives
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The communication cycle was discovered by Argyle in 1972. The cycle consists of six areas‚ all of these six areas are important during communication‚ if any of these areas of the cycle are disrupted then the receiver would not understand or may interpret the message wrongly. The first stage to this cycle is to have a starting idea or the code of the message; in this stage the mind processes on how the sentence is going to be told‚ such as the tone of the voice and also what words will need to be
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