Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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Management in all business and organizational activities is the act of coordinating the efforts of people to accomplish desired goals and objectives using available resources efficiently and effectively. Management comprises planning‚ organizing‚ staffing‚ leading or directing‚ and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources‚ financial resources
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Running Header: ADMINISTRATIVE ETHICS PAPER Administrative Ethics Paper Shana S. White Susan Morgan HCS/335 University of Phoenix Administrative Ethics Paper In the health care administration system there are different types of problems that may arise. Problem such as in-house restructuring‚ organizing‚ and also ethical problems that may or may not be associated with patient care. These types of problems may cause any health care administrator to become diligent in writing‚ rewriting
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* 50 %women in management; 2.6% women in top management * Managerial level: non-managerial employee-first-line- middle- top * Management involves coordinating and overseeing the work activity * Managerial concerns: * Efficiency (means): doing things right- getting the most output for the last inputs( resource usage) Low waste * Effectiveness (ends) : doing the right things- attaining organizational goals (goal attainment) High attainment Management Strives for: low
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every work environment‚ there is a need for an administrative person to run a business. That is one of the reasons Business Administration is a great major. When I graduated from high school‚ I went straight to work as an Administrative Assistant. Due to many circumstances in my personal life‚ I was never able to finish college. Therefore‚ I had no career plans and all I needed at that time was work. However‚ after all these years working as an Administrative Assistant‚ I came to realized that I been
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Administrative Ethics Paper Shonay Williams HCS/335 December 16‚ 2014 Dr. Geraldine Goodstone Administrative Ethics Paper Describe Issue and Impact In to world of healthcare‚ one thing has become very clear when talking about what is ethical and unethical‚ and that is if it is unethical it is almost always illegal. When discussing the topic of ethics you cannot leave out behavior. In most cases an individual’s behavioral patterns usually determines their level of ethical thought process. In the
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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This paper introduces Rational System Perspectives in relations to four promin ent schools of organization theory; which are Taylor’s scientific management‚ Fayol’s general principles of management‚ Weber’s theory of bureaucracy and Simon’s discussion on administrative behavior. Rational System Perspectives There are two key elements characterizing rational systems: 1) Goal Specificity Specific goals support rational behavior in organizations by providing guideli nes on structural design
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Theory X and Theory Y represent two sets of assumptions about human nature and human behavior that are relevant to the practice of management. Theory X represents a negative view of human nature that assumes individuals generally dislike work‚ are irresponsible‚ and require close supervision to do their jobs. Theory Y denotes a positive view of human nature and assumes individuals are generally industrious‚ creative‚ and able to assume responsibility and exercise self-control in their jobs. One would
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Theory X and Theory Y Understanding Team Member Motivation What motivates employees to go to work each morning? Many people get great satisfaction from their work and take great pride in it; Others may view it as a burden‚ and simply work to survive. This question of motivation has been studied by management theorists and social psychologists for decades‚ in attempts to identify successful approaches to management. Social psychologist Douglas McGregor of MIT expounded two contrasting theories
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