COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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Recycling Equipment In the case “Recycling Equipment”‚ David Hendricks is a cost accountant for a small‚ closely held chemical manufacturing company. He faces an ethical dilemma. David has two analyses; the first analysis is purchase of the equipment in the lower estimate of cost savings‚ it would increase the company’s net income but it would decrease the return on investment and affects the bonuses for company managers. The second analysis is in the higher estimate of cost savings‚ the recycling
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[pic] |[pic] | | |REPORT | |HANDLING CONFLICT | |CASE STUDY: “The social network” | |
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Handling Information Guidelines How to maintain up to date‚ complete‚ accurate and legible records. Record events as they happen or shortly afterwards to get the most complete and accurate account of what has happened. Ensure and entry is made every day Only record facts not hearsay or personal opinion. Check care information on a regular basis and update records to reflect this only write in black pen have entries for medication or diagnosis double checked and signed
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Annotated Bibliography #1 Osby‚ Melanie‚ Saxena‚ Sunita‚ Nelson‚ Janice‚ Shullman‚ Ira. (2007). Safe Handling and Administration of Blood Components. Pathology & Laboratory Medicine‚ 131(1)‚ 690-694. Retrieved on October 17‚ 2010‚ from http://ezproxy.iuk.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=c8h&AN=2009579571&site=ehost-live. Seven case scenarios are reviewed by four medical doctors to assess the risks that hinder successful blood transfusions and administration
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Business Plan Materials Department Hospitality Operations Management Stenden University – International Hospitality Management Leeuwarden The Netherlands Submitted in Partial Fulfilment for the Requirements of the degree Programme Bachelor of Business Administration (BBA) in International Hospitality Management. April 2011‚ Module 3 Materials Department Odd weeks Nick Sweertman - 79125 Even weeks Susanne Dupuis -117579 Declaration of own work 1. This work
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Liverpool John Moores Procedures for handling mail Liverpool JMU has its own central post room that is located at Bryrom Street Liverpool L3 3 AF. The majority of incoming mail for JMU is delivered to this section‚ where it is sorted and then delivered to key locations by our own mobile delivery service. The mail room staff our Manager: Jerry Crayden Supervisor: Alan Smith‚ drivers 1 David Cole driver 2 Stephen Knight drivers 3 Alex Delany. JMU a post-room driver also helps to sort out mail
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accurate measurements. We used the materials and equipment that we had to make all of our measurements. We had to deal with significant figures and also‚ we had to designate each measurement with its proper unit. The objective of this lab was to use all of our equipment we had and make the most accurate measurements as possible. Secondly‚ we had to put each measurement and convert it to the unit that had been asked for. Materials: Water Equipment: The equipment we used were things such as paper
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organization and for individual. There are different types of conflicts and several ways of resolving the conflicts. In this report‚ the conflicts of one working organization can be shown and the recommendations according to the “Blake and Mouton’s model of handling conflicts” to solve the conflicts of the organization. BACKGROUND OF ORGANIZATION: The organization is called “International Media Cooperation” working as private channel since 1990. The organization is based in Pakistan and having one office
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