EMG 20 Case Study No. 1 McDonald’s: Serving Fast Food around the World Ray Kroc opened the first McDonald’s restaurant in 1955 in the United States. He offered a limited menu of high quality; moderately priced food served fast spotless surroundings. McDonald’s QSC&V (quality‚ service‚ cleanliness‚ and value) was a hit. The chain expanded into every state in the nation. By 1983 it had more than 6‚000 restaurants in the United States‚ and by 1995 it had more than 18‚000 restaurants in 89 countries
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line 1 2 3 4 5 |Customer Satisfaction: Form Utility: [McDonald’s restaurant can satisfy the teenagers and elderly wants‚ because of teenagers like eating the fries and drinking coke for their meal and elderly like free for the re-filling tea or coffee in the morning. Also‚ there are many different sets of meal can be selected by the buyers and there are happy meals for the child which buy the meal and get the toy1. In today society‚ he is following the trend and selling the balance diet such
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Table of Contents Preface .................................................................................................................. 2 Research Question................................................................................................. 3 Short History of McDonald’s .................................................................................. 5 Advertising to Children .......................................................................................... 6 House‐style
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Our group selected a popular fast food restaurant company; McDonald restaurant (Hong Kong) Limited; McDonald was a neighborhood restaurant established in USA‚ in 1955.The first McDonald was established in Hong Kong in 1975 and offered customer the American Big Mac Meal and located at Paterson Street‚ Causeway Bay. ***Section 1 Mission of McDonald: “To be our customers” favorite Place and way to eat with inspired people who delight each customer with unmatched quality‚ service‚ cleanliness and
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MARKETING ACTVITIES SEMESTER 1‚ 2012 ASSIGNMENT 1 Company Chosen: McDonald’s Industry: Hospitality Founded: May 15 1940 Founder: Richard & Maurice McDonald Headquarters: Oak Brook‚ Illinois‚ US No. of Locations: 30000+ Worldwide Area Served: Worldwide Products: Fast Food P.E.S.T Analysis Political Factors The individual operations of McDonalds are influenced by the individual state and country policies by each government. E.g. there are certain some states in Europe and the US wont allow fast
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Introduction This assignment is regarding the Liebeck vs McDonalds case back in 1992. The issues involved are discussed thoroughly as well as the difference between consumer protection laws in Malaysia and also the United States where the case took place. This assignment will also discuss the implications of the case and also businesses/consumers responsibility when handling accident prone products. Question 1 Major issues 1. The 180 degrees coffee caused full thickness or third degree
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Lecture Name: DR.ERNESTO DIMACULANGAN Student’s Name: Li Yi Yang (1006D3UBA002) Zhang Heng (0901D3UBS008) Li Bo (0706D1UBS003) Li Jie (1006D4UBA002) Due Date: 06th‚ September‚ 2010 Table of Context Introduction 3 McDonald’s Background 4 McDonald’s Strategy 5 McDonald’s Business Process 6 Customer service management 6 Procurement process 6 Product development and commercialization 7 Manufacturing flow management process 7 Physical distribution 8 Outsourcing/ partnerships 8 Performance measurement 8
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Surely a well-respected and loved company such as McDonalds would thrive within a flourishing and diverse market such as this. Furthermore‚ Zurich was seen as a trendy environment; a perfect candidate for a new‚ modern and innovative concept that McDonald’s Golden Arch Hotel would exemplify. The assimilation of McDonald’s Golden Arch concept within Switzerland’s hotel and lodging industry did not present an easy transition. As a result‚ McDonalds was required to use all of their available strengths
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McDonald Corporation One McDonald Plaza Oak Brook‚ IL 60523 USA BUSN 5200 Company Description McDonald’s is the leading global food service retailer with more than 33‚500 local restaurants serving approximately 69 million people in 119 countries each day. For years their philosophy of providing good food for a low price has led to astounding growth throughout the world. This has led to new jobs and economic benefits for wherever the stores are located. More than 80% of McDonalds
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negative publicity? Surely they’ve heard the horror stories behind the McNugget. Conventional wisdom suggests that low prices and tasty food keep people coming back. I believe‚ however‚ that communication is key to much of McDonald’s success. McDonalds uses different rhetorical elements inside its restaurants to effectively commutate with customers. To determine what those elements are‚ I paid a visit to a McDonald’s myself‚ aiming to uncover the secret to their success. The most prominent element
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