Please read "Children’s Hospital and Clinics (A)" available in the course packet and consider the following questions: 1) What is your assessment of the Patient Safety Initiative at Children’s? What do you think about blameless reporting? Answer: blameless reporting：Blameless reporting encouraged front line workers to use patient safety reports to discover and eliminate breakdowns in hospital systems and processes. Language 好处：Indeed‚ Morath emphasized the avoidance of several words that were indicative
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Chatammour Henderson Marketing Management Seminar 640 February 25‚ 2012 Asterand Memorandum: "What is the ultimate goal of Asterand’s quality control initiative?” Asterand clearly did not have an effective quality control system in process prior to accepting its contract with Amgen to supply human tissue samples. Although Asterand is a new supplier to the biopharmaceutical and pharmaceutical industry‚ it will need to immediately establish quality control methods that will allow them to process
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In my March 6 memo‚ I discussed the need for Kodak to revamp its core strategy and regain popularity. Eastman Kodak has been the leader of photography and printing products for nearly 130 years. Over the last few years Kodak has been in distress due to its poor fundamental shift into the digital age. Lack of strategic creativity led Kodak to misunderstand the industry in which it was operating. This lack of strategic creativity was costly for Kodak. This memo will explore the options I briefly
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TO: Dr. Karen Ford-Eickhoff FROM: Tyler Nelson DATE: February 11‚ 2015 RE: Sugar Bowl Memo Shelby Givens is a graduate from business school who returned to Raleigh‚ North Carolina with an ambition to transform Westlake Lanes into a successful business renamed to Sugar Bowl. Before the transformation Givens saw a downward spiral for Westlake Lanes barely earning any profits and the ability to sustain a healthy business was dwindling. Givens in March of 2010 was able to persuade the board
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Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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Communications Specialists DATE: Fall 2000 SUBJECT: How to Write a Successful Memo This memo’s purpose is to explain how to write a memo that successfully conveys a message accurately‚ concisely‚ and coherently. Memos are the major form of internal communication in most organizations‚ so it is vital that business writers understand how to draft these important documents effectively. This memo will cover the correct memo format first. Then‚ it will discuss clarity and conciseness‚ consistency and
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Caster Guitars TO: John Smith CEO Caster Guitars FROM: Shaynell L. Ross Marketing Manager Caster Guitars December 16‚ 2010 I understand that we have an upcoming meeting to discuss our marketing strategies for our expansion into Mexico. I wanted to send this letter to simply inform you of what we‚ here in marketing‚ have been working on. One of your biggest concerns‚ I understand‚ is transporting our guitars from Asia down to Mexico. I believe Air Transportation‚ despite it’s
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Case (Case developed and submitted by Kathy Rentz‚ Professor‚ Department of English and Comparative Literature‚ University of Cincinnati) You were hired two years ago as the Director of Human Resources for Dawson & Engels‚ the third largest construction company in a Midwestern U.S. city. Shortly after you joined the company‚ you realized that D&E‚ while respected for its quality work‚ was behind the times in terms of being a community citizen. The company’s main competitors proudly featured their
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MEMORANDUM OF LAW TO: Supervising Attorney FROM: Polly Paralegal RE: Jane Doe’s Asylum Case DATE: August 16‚ 2000 Questions Presented 1. Whether Jane‚ a minor‚ would be able to file a petition for asylum on her own behalf? 2. Whether Billy‚ the minors uncle and non-custodial adult‚ would be able to file a petition for asylum on behalf of Jane‚ if being a minor is an issue? 3. Whether Jane can use claims of physical abuse and being used as a governmental propaganda tool as grounds
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