impacts of variables. Findings – The results confirm that waiting time satisfaction is not only a service satisfaction determinant‚ but it also moderates the satisfaction-loyalty relationship. Moreover‚ determinants of customer waiting time satisfaction include the perceived waiting time‚ the satisfaction with information provided in case of delays‚ and the satisfaction with the waiting environment. In addition‚ it is shown that waiting time satisfaction is a complete mediating variable in the perceived
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Exogenous variables including low socioeconomic status‚ ethnic heterogeneity‚ residential mobility‚ family disruption and urbanization‚ and intervening variables including sparse local friendship networks‚ unsupervised peer groups and low organizational participation were all tested to detect their direct and indirect influence of local crime rate. Among them‚ family disruption and urbanization were innovatively proposed to be included in the model. The results showed that inventing variables‚ namely
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World Applied Sciences Journal 17 (3): 319-326‚ 2012 ISSN 1818-4952 © IDOSI Publications‚ 2012 The Effect of Emotional Labor Strategies on Employees Job Performance and Organizational Commitment in Hospital Sector: Moderating Role of Emotional Intelligence in Iran 1 Kamal Ghalandari‚ 2Maryam Ghorbani Ghale Jogh‚ 3Mahdi Imani and 4Leila Babaei Nia Department of Business Management‚Qazvin Branch‚ Islamic Azad University‚ Qazvin‚ Iran Department of Public Management‚ Naghadeh Branch‚ Islamic
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Model is focus on situation and intervening variables. These variables have a direct effect on all but one of the points on the model. The reciprocal relationship between the variable and the leader behavior illustrates the Path-Goal Theory developed by Robert House. “The path-goal theory assumes that leaders adapt their behavior and style to fit the characteristics of the followers and the environment in which they work‚” (OB‚ Page 413) These two types of variables not only affect the leader behavior
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Experience and Internet News: The Real Reason for the Online News Reading Gender Gap by Amy Schmitz Weiss‚ Master’s Student Sharon Meraz‚ Master’s Student Nilo Figur‚ Doctoral Student Paula M. Poindexter‚ Associate Professor School of Journalism University of Texas at Austin Austin‚ TX 78712 Presented to: Newspaper Division AEJMC Annual Convention Kansas City‚ MO July 2003 Introduction Reading news is now the third most popular activity on the Internet behind e-mailing
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INTRODUCTION The importance of work placement as a part of higher education can not be disputed. A number of studies ( Bennett‚ Dunne & Carre‚ 2000; Arnold‚ Loan-Clarke‚ Harrington & Hart‚ 1999) have proved that skills gained at work placements are very important and sought after by employers. Students with work placement experience become more attractive as future employees. (Arnold et al.1999) However Crebert‚ Bates‚ Bell‚ Patrick & Cragnolili (2004) believe that higher education institutions
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1. Ch.1 - 8 -- As area sales manager for a company manufacturing and marketing outboard engines‚ you have been assigned the responsibility of conducting a research study to estimate the sales potential of your products in the domestic (U.S. or Canadian) market. Discuss key issues and concerns arising from the fact that you‚ the manager‚ are also the researcher. Key issues and concerns 1. The key issues and concerns relating to any research project such as to estimate the sales potential in the
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Dr. Ashraf Elsafty Research Methods ESLSCA 45A Mid term Exam Part ONE Q 1 Part 1: When is Applied research‚ as distinct from Basic research‚ useful? (about 4 lines) 2 Critique the following research done in a service industry as to the extent to which it meets “the hallmarks of scientific investigation”. (About 4 paragraphs) The Friendly Telephone Company: Customer complaints were mounting‚ and letters of complaint regarding the problems they experienced with the residential telephone lines were
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RESEARCH PROPOSAL RESEARCH TITLE IMPACT OF MEDIA ON YOUNG GENERATION’S DEPORTMENT INTRODUCTION. Information is an essential input for decision making while media is an important source of such information. Media including print media and electronic media is an excellent mode of communication‚ entertainment and information which exert different impacts on different people depending upon their age and perception. A mature person will perceive things differently whereas a child or an adolescent
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Leon Festinger argued that attitudes follow behavior. Cognitive dissonance any incompatibility between two or more attitudes or between behavior and attitudes Moderating variables Moderating variable is a variable that changes (increases or decreases) the otherwise established effect of the independent variable upon the dependent variable. What are the major job attitudes? Three major attitudes Job satisfaction‚ job involvement‚ and organizational commitment Job Satisfaction: Employee attitudes
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