A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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Attitude Survey Mary J House Psy 475 November 17‚ 2014 Daniel Riner Attitude Survey I created a survey for parents of adolescents to determine how important they think it is for their teens to be educated on environmental issues. This paper will explain the purpose of the survey and discuss the preliminary design issues that I experienced while creating the survey. Then‚ the paper will describe how this survey should be administered‚ scored and interpreted. Purpose of Survey The purpose of this
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Complete Overview {The Value Line Investment Survey © 2008‚ Officers‚ directors‚ employees and affiliates of Value Line‚ Inc. (“VLI”)‚ and Value Line’s investment-management affiliate‚ EULAV Asset Management‚ LLC (“EULAV”)‚ a wholly-owned subsidiary of Value Line‚ Inc.‚ the parent company of Value Line Publishing‚ Inc. (“VLPI”)‚ may hold stocks that are reviewed or recommended in this publication. EULAV also manages investment companies and other accounts that use the rankings and recommendations
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Data Source: The 1961 Fertility Survey The information on the reproductive history of Italian women collected in the 1961 general census are described in section VI of the census form‚ “Information on the number of children-ever-born to married‚ widowed‚ divorced‚ or separated women legally belonging to the family”. The section has two parts. Part A‚ called “Information on marriage”‚ takes into consideration each ever-married woman living in the family‚ reporting the date (month and year) of her
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Questions one through three‚ and question five deal with personal job satisfaction rather company satisfaction. Question four‚ however‚ should not be considered as part of the employee satisfaction survey due to the nature of the question. Let’s review the results of these questions. Question one is about how well employees enjoy working for BIMS. As you can see the largest concentration is a rating of 2. However 52% of the employee responses give a rating of 3 or better. Only 75 employees
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What are you hooked on? Idiosyncratic gadgets having synched into the lives of the youths have made more independent individuals who are hooked 24/7 to them‚ either it be on a Smart Phone or Tablet or iPod. Free apps which have flooded the markets are an easy access to anyone with a Smart Phone or a Tablet‚ who is even willing to BUY them for self gratification. Gone are the days when the urban teens were seen loitering in the neighbourhood or in the streets and hanging out with friends and were
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Survey of Credit Card Services Report Content: 1. Introduction 2. Features and Characteristics of the credit card services 3. Questionnaire 4. Findings and analysis 5. Conclusion and Recommendation Introduction Credit card is a payment method. It can substitute cash and checks for transaction. In more than 200 countries around the world can use credit cards. Most branded companies and shops accept credit card payments spending. In Hong Kong‚ credit cards are very popular. More people
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Old Testament Survey Quiz #1 Due: Wednesday‚ September 4‚ 2013 1-10: ½ point each. From Arnold/Beyer. 1. The word “canon” comes from both the Hebrew and Greek‚ meaning whole; a measuring standard for faith for faith and practice. 2. Which council helped decide the canon of the Old Testament? A. Jerusalem; B. Jamnia; C. Judea; D. Joppa 3-5. The Hebrew Bible divides the books into what three groups? 3. Torah 4. Prophets 5. Writing 6. Most of the Old Testament was originally written in A
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A descriptive cross sectional survey targeting 139 doctors and 355 nurses from seven hospitals in the same location were selected to describe their knowledge and reported practice of procedural pain in the neonatal infant and their management techniques. Questionnaires were handed out during scheduled staff meetings. The questionnaires included seven procedures and four gestational age categories. There were 8 open-ended questions and 24 fixed choice questions that were used to assess the nurses
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Productivity Environmental Preference Survey The areas that I was the highest in were tell me that I prefer to study in light‚ warm places. I am persistent about getting my work done but love to be with Peers. I do best in a structured sitting with authority figures present. I am also a very kinesthetic and have high intake. This inventory also told me that I prefer quiet areas when I study‚ that I am not a very responsible person and that I am not a visual learner. If I could pick a time of day
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