Question and Answers Date…………………………….. 1.1 Describe the sector in which your organization operates. My organisation operates in the care sector but I work in the office in the admin and payroll department. 1.2 Describe your organisation mission and purpose London Care provides care support people who live in their own homes .You may be an older person‚ have a physical disability or impaired hearing or vision or you may have learning disability or mental health needs. This type of service
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Unit 302. 1.1 Summarise entitlement and provision for early years. In 2006 all 3/4 year olds were entitled to up to 12.5 hours a week during term time free early years education. This was increased to 15 hours a week in September 2011. There are free pre-schools which are run by the local authorities that children can attend for 3 hours a day once they have turned 3 or if children are already in a day nursery then they will have 15 hours a week deducted off their bill the term after the child
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UNIT 301 Outcome 1 1.1 The reason people communicate is to express and share their feelings‚ needs‚ wishes‚ and preferences. To obtain and receive information to form relationships by getting to know each other. The person may be feeling unwell or in pain. 1.2 Communication affects relationships by encouraging participants as in one to one conversations. It can also discourage support and discourage trust in people. It promotes empathy and shared understandings. Good communication will promote
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Session 1: Rights and responsibilities at work Unit 1 notes: Keywords: Key responsibilities Legal rights Health and safety Problems Communication Teamwork Five key areas: Employment contracts Legislation Sources of information The role of representative bodies supporting employees Equality and diversity. Additional information found in contracts or elsewhere may include: A termination date for temporary jobs Relevant trade union agreements Grievance and appeal procedures
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Unit 1Promote communication in Health‚ Social Care or Childrens and Young Peoples Settings Identify the different reasons people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with others‚ to give and receive information and instructions‚ to understand and be understood‚ to share opinions‚ knowledge‚ feelings
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Higher National Diploma in Business (Marketing) Unit Title and Number: Marketing Planning (Unit 19) QFC Level and Credit value: 5; 15 credits Module Tutor: John Oakshott Email: johnoakshott@mrcollege.ac.uk Date Set: 8/5/2014 The above authenticity statement will be a tick box requirement when uploading onto Moodle. Programme: BTEC Higher National Diploma in Business (Marketing) Unit Title and Number: Marketing Planning (Unit 19) QFC Level and Credit value: 5;
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Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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Unit 4222-245 Understand the legislation and policies that support Individuals with learning disabilities (LD 201) Outcome 1 1.1 Identify legislation and policies that are designed to promote the human rights‚ inclusion‚ equal life chances and citizenship of individuals with learning disabilities * Mental Capacity Act 2005 * Human Rights Act 1998 (became law in 2000) * Care Standards Act 2000 * Disability Discrimination Act 1995 (amended 2005) * Equality Act 2010 * National Health Service
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[pic] BTEC National Level 3 Diploma in Business Unit 4: Business Communication Name: _____________________________ Business Communication ‚ [pic] Issue date: ___________________________________ Due date: ____________________________________ Learning Objectives: On completion of this unit you will: • understand different types of business information • be able to present business information effectively • understand the issues and constraints
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P5 Safe working practices are important in all work places to prevent injuries to yourself‚ other employees and visitors‚ safe working practices are especially important in scientific workplaces however as there are multiple chemicals‚ biological samples and other materials that can cause harm to you‚ other employees‚ visitors and also the project you are working on in the lab. The Health Safety at Work act of 1974 says that; you must work safely‚ you must not endanger others‚ you must not misuse
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