BUSINESS ADMINISTRATION Level 2 Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephone integration This option links two systems together‚ the computer and the telephone systems. When someone calls up‚ the telephone rings and a dialog
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Unit 3 1.1 Policies‚ procedures and legislation in force within the UK to protect children and young people include: - The Child Act 1989 - Every Child Matters (ECM) England - Safeguarding children and Safer Recruitment in Education 2007 - E-Safety - Bullying and Cyber Bullying - Safeguarding Disabled Children 2009 1.2 Child protection is action taken to protect a child or young person at risk or suffering from harm. Safeguarding in the wider context is preventing risks of harm to a child
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these policies and have the responsibility of ensuring a positive outcome in workforce tasks. Having a wider area of skills and talents to choose from will help generate new ideas helping the organization to run smoothly and exceed success on new levels. The workplace becomes host to diversity’s benefits recognizing the different terms of knowledge and differences in all work related areas. In feeling valued and respected as an individual this reflects on that persons work persona in a positive
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Assessment Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report
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Reanna Gallagher BMC121336065 Sara Dudley Unit 3: Health‚ Safety and Security ‘Carry out a risk assessment in a health and social care setting. Assess hazards and make recommendations to minimise risks.’ Hospital Activity Hazard Likelihood Severity Controls. How can these hazards be avoided Cooking/ food preparation Someone could cut themselves whilst cutting veg. 2 1 To avoid injuries all staff should be properly trained on how to use the equipment appropriately and how to deal with an injury
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They would also make agendas for meetings as well as taking minutes during these meetings. All documentation they produce would also be done to a high accuracy. Interrelationships Architect – Contract Manager The architect is often the client’s representative. The main communication between the two is usually
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c) Job title d) Date of commencement of employment 2a) List three key points of legislation that affect employers in a business environment. a) Data Protection b) Pay & Pension c) Health and Safety 2b) List three key points of legislation that affect employees in a business environment. a) Pension b) Pay c) Employment rights and responsibilities 3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify
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L3 HSC Technical Certificate unit worksheet Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards 1. Identify the different reasons why people communicate (1.1.1) People communicate to build relationships‚ convey their needs to one another‚ share their ideas‚ express their feelings and socialise in pairs or larger groups. 2. Explain how communication affects relationships in an
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Unit five: Principles of supporting business events Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked
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Unit 302 Task A Guidance You are going to be a mentor for a new social care worker as part of their induction process. Part of your role is to help them prepare for the review after their probation period. Ai Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation of each. a) What is reflective practice? Ans. Reflective practice is a way of learning from own experience to improve the
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