Blackwell Science‚ LtdOxford‚ UKFSTFood Service Technology1471-5732Blackwell Publishing Ltd‚ 20055••2334Original ArticleCulture and performanceT. Øgaard‚ S. Larsen & E. Marnburg Peer review Organizational culture and performance – evidence from the fast food restaurant industry Torvald Øgaard‚* Svein Larsen*† and Einar Marnburg* *The Norwegian School of Hotel Management‚ Stavanger University‚ Stavanger‚ Norway; †Department of Psychosocial Science‚ University of Bergen‚ Bergen‚ Norway Abstract
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Can managers influence the culture of their organisations? Discuss with reference to at least one example. It is only since the 1970s that the emphasis has shifted from a management-by-numbers to a more people-focused way of managing‚ in response to various problems that could not be overcome using the prior method (e.g. limitations to the Theory X way of managing‚ new production methods etc.). Pop-management theorists have since made direct links between an organisation’s culture and its performance
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Job Satisfaction and performance are the terms which are correlated to each other. Empirical theories depict a strong negative correlation whereas picture depicted through Organisational Psychology is totally opposite‚ that is strong positive correlation. The term job satisfaction doesn’t have a proper definition because of the general disagreement between the theorist‚ scientists and researchers. Spector (1994) defines job satisfaction as how people feel about their jobs and several aspects of it;
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1. Introduction of Cathay Pacific Airways Cathay Pacific Airways Limited‚ which was founded in 1946‚ is an international airline registered and based in Hong Kong‚ offering scheduled passenger and cargo services to 162 destinations in 42 countries and territories around the world. With a fleet of 132 aircraft‚ the substantial investments of Cathay Pacific include catering‚ ground-handling companies and the corporate headquarters at Hong Kong International Airport. As a wholly airline
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J. Giglierano (1986) Gronroos‚ C. (1990). “Marketing Redefined‚” Management Decision 20(8)‚ 5–9. Gummersson‚ E. (1991). “MarketingOrientation Revisited: The Crucial Role of the Part-Time Marketer‚” European Journal of Marketing 25(2)‚ Harris‚ L. C.‚ and E. Ogbonna (2003). Hills‚ G. E. (1984). “Market Analysis and Marketing in New Ventures: Venture ——— (1987). Hills‚ G. E.‚ and R. W. LaForge (1992a). ——— (1992b). “Research at the Marketing Interface to Advance
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Thompson ‚ London. Jaffee‚ D 2001‚ ‘The rise of the factory system’‚ Organization Theory‚ McGraw Hill ‚Boston. Knights‚ D & Roberts‚ J 1982‚ ‘The Power of Organization or the Organization of Power?’‚ Organization Studies‚ vol.3‚ no.1‚ pp. 47-63. Ogbonna‚ E & Wilkinson‚ B 2003‚ ‘The false promise of organizational culture change: a case study of middle managers in grocery retailing’‚ Journal of Management Studies‚ vol.40‚ no.5‚ pp.1151-1178. Parker‚ M 2000‚ Organizational Culture and Identity
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THE INFLUENCE OF INTERNAL MARKETING ELEMENTS ON BRAND IMAGE OF SELECTED CAR RENTAL COMPANIES IN SOUTH AFRICA STUDENT NAME XXXXXX (student number) Thesis submitted in fulfilment of the requirements for the degree PhD in Marketing Management in the Faculty of Management at the University of Johannesburg JOHANNESBURG September 2009 Supervisor: Prof xxxxx Co-supervisor: Dr yyyy Table of contents ____________________________________________________________________________
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There are two main different styles of leadership‚ which are transactional leadership and transformational leadership. Transactional leaders are focussing on the result and performance of followers‚ focus on achievement of established goals‚ and unwilling to make the change to avoid risks. This leadership style is less consider on the culture‚ attitude‚ and feeling of followers while it is aim to achieve organisational objectives such as increase quality of products and services‚ reduce cost of production
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Association‚ 79–84. Baker‚ Julie‚ A. Parasuraman‚ Dhruv Grewal and Glenn B. Voss (2002)‚ “The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions‚” Journal of Marketing‚ 66 (2)‚ 120–41. Baron‚ Steve‚ Kim Harris and Barry J. Davies (1996)‚ “Oral Participation in Retail Service Delivery: A Comparison of the Roles of Contact Personnel and Customers‚” European Journal of Marketing‚ 30 (9)‚ 75–90. Bateson‚ John and Michael K. Hui (1986)‚ “Crowding in the Service
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as the right way in which things are done or problems should be understood in the organization. It is widely accepted that organizational culture is defined as the deeply rooted values and beliefs that are shared by personnel in an organization. Ogbonna (1992) declaring that organizational cultures are the outcomes of ‘… the interweaving of an individual into a community and the collective programming of the mind that distinguishes members … it is the values‚ norms‚ beliefs and customs that an individual
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