CHAPTER 1 INTRODUCTION INTRODUCTION GENERAL INTRODUCTION TO THE STUDY Two-Wheeler industry is one of the largest industries in the automobile sector of global market. Being the leader in product and process technologies in the manufacturing sector‚ it has been recognized as one of the drivers of economic growth. During the last few decades‚ well¬-directed efforts have been made to provide a new look to the automobile policy for realizing the sector’s full potential for the economy. The liberalization
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costs went down while materials costs went up. 6. Supply management plays a major role in improving the “bottom line” by driving sales up and costs down. 7. Generally speaking‚ firms with the fasted time to market with new products by using cross functional teams including suppliers‚ enjoy higher profits. 8. Some 75% of many manufacturer’s quality problems can be traced back to defects in purchased materials. 9. Of the factors that make up total cost of ownership (TCO)‚ the big
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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McDonald’s Organizational Structure In 1940‚ Richard and Maurice McDonald opened the first McDonalds Bar-B-Q restaurant in San Bernardino‚ California. McDonalds offered hamburger‚ cheeseburgers‚ soft drinks‚ coffee‚ potato chips‚ and pie‚ which their big seller at that time was their 15-cent hamburger. McDonald’s achievement is constructed on the groundwork of personal and professional integrity. In 1955‚ a businessperson named Ray Kroc purchased the company from Richard and Maurice and began to
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exchange of commodities‚ buying and selling‚ of products and services requiring transportation‚ from location to location is known as commerce. E-Commerce - From a communications perspective‚ e-commerce is the delivery of information‚ products/services or payments via telephone lines‚ Fax‚ computer networks or any other means. What is Electronic Commerce? From an online perspective‚ e-commerce provides the capability of buying and selling products and information on the internet and other online
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Organization Structure and Design Organizing: Arranging and structuring work to accomplish organizational goals. Organizational Structure is the formal arrangement of jobs within an organization. Organization chart: Organization structure shown visually in the form of a chart. Organizational Design: A process that involves decisions about six key elements : Work specialization‚ Departmentalization‚ Chain of command ‚ Span of control‚ Centralization and decentralization and Formalization. Purpose
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Delivering Customer Values Summary for “Delivering Customer Value Based on Service Process: The Example of Tesco.com” * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: Place
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New Product Development New product development requires organizations to facilitate cooperation and coordination between department boundaries within the organization. To facilitate this cooperation and coordination‚ organizations form cross-functional new product development teams to lead and manage the development process for new products. There are several variations that these teams can be formed and managed. New product development teams can be structured into four types: functional‚ lightweight
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