quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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organizations to arrange employees and their jobs in a certain category to help meet business goals and needs. Procedures are established that assign responsibilities for various functions. These decisions help determine organizational structure (Madapusi‚ 2008). Organizational structure allows greater effectiveness in organizations. Different types of organizations such as Baker Hughes Drilling Fluids‚ Atlanta Memorial Hospital‚ Doyenne Constructors‚ and Interfaith Ministries have a horizontal or
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Organizational Structure Sean A. Helm Management 330 Management for Organizations Professor Paul Verlasky Ashford University May 8‚ 2013 Organizational Structure At the core of every business lie the employees who carry out the everyday task and constantly push production. The employees are the life blood of an organization and single handedly cant make or break the business. As we go through our everyday life we see examples of good employees and bad. There are many different organizations
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INTRODUCTION Above Creative Events (M) Sdn Bhd (ACE) was chosen as our research company. In this report‚ we will determine the organizational communication practices in ACE from management point of view and analyze its effectiveness. ACE is a one-stop events management company in Malaysia. ACE provides services in three main areas which are events management‚ artist management and destination management. Their services include whole events planning‚ decoration of stage and the venue‚ equipment
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FUNCTIONAL AREA INTERRELATIONSHIPS By Beatriz Fajardo‚ Professor Barbra Hart BUS 475 Integrated Business Topics August 23‚ 2012 Functional Area Interrelationships Introduction: We will be discussing the organization existence and structure‚ functional collaboration‚ lateral and vertical collaboration‚ and stakeholders. I. Target’s Origins A. History 1. Founded in 1881 George Draper Dayton Minneapolis‚ MN Dayton Dry Goods Company Mission‚ Values‚ Goals 1. Mission Statement:
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Written rational of negotiating with learners‚ understanding inclusive learning‚ how to integrate functional skills and how communication can be delivered to the learner Teaching is based on many different ideas which all come to gether to help create and deliver a session to a group of learners. It is important to understand how‚ communication‚ inclusive learning‚ functional skills and negotiating with learners can lead to effective learning. Planning teaching and sessions can enable all learners
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Product & Brand Management - case analysis Case: When New Products and Customer Loyalty Collide Submitted by Group - 8 Debabrata Panda – G14016 Ipsita Ghosh – G14020 Reddypalli Sudheer Reddy – G14043 PGDM-GM 2014-15 1 Background This is a classic case of implications of product line expansion leading to erosion of established customer base. Pacer Shoes is a $10 million shoe manufacturing company which is known for its technical excellence in running shoes. Its core customer base
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TERM PAPER ON ORGANIZATIONAL STRATEGIES AND CHANGE AMAL ALTAF MOHAMMAD ALI JINNAH UNIVERSITY ABSTRACT The purpose of this research is to summarize several strategies and describe how these strategies can help bring about changes in an organization. The authors show how different strategies can be used for successful implementation of change process. The article compares the four level strategies‚ namely functional level strategy‚ business level strategy‚ corporate level strategy and
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Introduction Newspaper is a publication which it main function is to report news. Most newspapers contain information for readers such as a weather report‚ television schedules‚ and also listing of stock prices. They also provide commentary on current politics‚ economics‚ and art and culture. In most cases newspaper depends on commercial advertising for their income at various degrees. By the time readers see or read a newspaper‚ most of them have already learned of the breaking news through
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