CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Illiteracy and its effects. Intro Illiteracy is defined as the inability to read or write. There are purely illiterate; persons who cannot read or write at all and functionally illiterate; persons who can read and possibly write simple sentences with a limited vocabulary. In Malaysia‚ the government provides education in free public school for its citizens but many remain uneducated and illiterate. Illiterate persons are always typically labelled as stupid but in reality some of them are smart
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innovation and development of functional foods. In terms of previous formal education‚ I obtained my bachelor degree and professional degree
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Engineering)‚ a functional requirement defines a function of a system or its component. A function is described as a set of inputs‚ the behavior‚ and outputs (see also software). Functional requirements may be calculations‚ technical details‚ data manipulation and processing and other specific functionality that define what a system is supposed to accomplish. Behavioral requirements describing all the cases where the system uses the functional requirements are captured in use cases. Functional requirements
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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GEOGRAPHIC INFORMATION SYSTEMS (GIS) AND TERRORIST ATTACKS OF OKLAHOMA CITY BOMBING AND THE WORLD TRADE CENTER Submitted To Mark Stallo School of Graduate Studies Of Tiffin University In partial fulfillment of the requirement for the graduate course Geographic Information Systems ENF 622 In the School of Criminal Justice Summer Quarter 2006 by Oscar Young Geographic Information Systems (GIS) And Terrorist Attacks Of Oklahoma City Bombing And The World Trade
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Functional Areas of Business Phillip D. Gilbert MGT/521 July 8‚ 2013 Christine Gniedziejka Functional Areas of Business There are several functional areas within the business world today that managers use to make certain that their businesses run successfully. The functions approach provides four major functional areas in the business world. The four functions include planning‚ organizing‚ leading‚ and controlling
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involves developing an organizational structure and allocating human resources to ensure the accomplishment of objectives. Organizing also involves the design of individual jobs within the organization. Decisions must be made about the duties and responsibilities of individual jobs. Organizing at the level of job involves how best to design individual jobs to most effectively use human resources. Leading involves influencing others toward the attainment of organizational objectives. Effective leading
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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Environmental uncertainty and organizational structure: a product management perspective Article bySteven Lysonski‚ Michael Levas‚ Noel Lavenka This Lysonski et al.’s article focuses on how an organizational structure may affect the product manager -level marketing. The article is about how a firm’s structural elements can affect the marketing effort at the product manager level. It asks if the firms take into account the uncertainty of the environment while planning their product-marketing organization
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