important | How would this help with the retention of staff | Suitable qualifications | If you have the qualifications to suit the needs of the job role and you have people skills to talk to customers‚ you also need certain qualifications for certain job roles like if you were working at the till you would need qualifications in maths | Increase customer satisfaction‚ increase customer loyalty‚ this means that when it comes to maths for example if you are adding up then you will know how to find out
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direction between employees. According to the business dictionary (2013)‚ an organisational structure is the hierarchical arrangement of lines of authority‚ communications‚ rights‚ and duties of an organisation. It determines how roles‚ power and responsibilities are assigned‚ controlled and coordinated and how information flows between different levels of management. A structure depends on the organisation’s objectives and strategy. There are many influences on an organisation’s structure‚ some of which
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Employability Skills For the job role you have been given‚ describe the necessary skills required to fulfil the role. Job Role: Employability Skills Merit Activity [pic] |Skills required |What is the skill? And why do they require it? (P2) |Analyse the importance of this skill to the business i.e. why is it key to the| | |
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the instructions provided in your Course Outline. | Section A STUDENT TO COMPLETE Student’s Centre no: 67506Centre Name: LSACStudent Full Name: Mahalia Arellano LibreaEDEXCEL No: EH94381 | Lecturer Name: Ms. Anila Mushtaq Assignment Title: Organisations and BehaviourDate Due: 28 December 2012Date Submitted: 28 December 2012Page Count: 16 | Declaration I declare that this assessment item is my own work‚ except where acknowledged‚ and has not been submitted for academic credit elsewhere‚
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What is a Matrix Organisation? Different organisation are structured and designed differently. This is to notify the tasks and duties of the employees and the way that organisation works. An organization is a systematic arrangement of people brought together to accomplish some specific purpose. In other words‚ it is a collection of people working together in a division of labour to achieve a common purpose. There are various ways a company can be divided into. For example‚ a large coffee chain
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The Internet has been available for public service since 1983. With it’s rapidly expanding popularity‚ the number of internet users has quickly risen to over fifty million in a four year period (Bingi‚ Mir and Khmalah‚ 2000). One of many advantages of Internet use is the potential and accessibility as a tool for electronic trade. Electronic commerce also known as e-commerce‚ can be referred to as the purchasing and retailing of products or services over an electronic system. It is increasing at an
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| Eden Project | Coca-Cola | Customers | The money that the customers spend is important because it helps to carry on their work in the future. As the customers know that the Eden Project is for charity‚ they are not so concerned about how much they spend as they know that the money goes towards a good cause. Customers that come from Devon and Cornwall are offered a reduced price. | A large amount of customers are key to ensuring that Coco-Cola have high profits. This means that Coca-Cola will
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An organisations culture is a body of its beliefs‚ culture and code of conduct‚ which influences employee behaviour in an organisation (Trevino & Nelson 2010). Cultural systems in organisations are divided into formal and informal systems. It is hard for organisations to specify written rules that cover all aspects of their work hence; the formal system presents us with limited direction (Ouchi 1977). Under formal cultural systems leadership‚ values and selection systems are discussed in this essay
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extend do you accept the view that conflict is an inevitable feature of management and organizational behaviour? Suggest how management can attempt to avoid the harmful effects of conflict. Introduction All organizations‚ by their very nature‚ have built in conflicts Conflict is seen as an inherent feature of organisations and induced‚ in part‚ by the very structure of the organisation. The causes might stem from individual characteristics‚ interpersonal factors‚ communications‚ behavior‚ structure and
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2010). According to Financial Times Mastering Management (1997) “Organisational behaviour is one of the most complex and perhaps least understood academic elements of modern general management‚ but since it concerns the behaviour of people within organisations it is also the most central... its concern with individual and group patterns of behaviour makes it an essential element in dealing with the complex behavioural issues thrown up in the modern business world.” This paper focuses on two areas
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