1.1 Introduction The article talks about the most important changes in Republic of Macedonia in connection with the Framework Agreement‚ better known as the Ohrid Agreement. Internal political instability in Macedonia led to conflicts between Albanian armed groups and government forces. The Framework Ohrid Agreement saved the state from the brink of civil war. It effected decentralization of the country by increasing the rights of minorities and giving more power to local authorities. However
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empathy and trust in handling complaints 4 Reasons for failure of companies to improve their customer handling procedures 5 Complaint handling process in the Banking sector 6 Example-ICICI Bank’s complaint handling policy 6 RBI’s Banking Ombudsman scheme 7 Example-Vodafone complaint handling policy 8 Introduction A complaint is an expression of displeasure‚ such as low quality service at a store‚ or from a local government‚ etc. It is a term often used to refer to objections raised about
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are experienced in their fields and use ADR to assist in bringing justice to all people concerned in the matter. There are many types of ADR‚ however I will mention the most common which are; conciliation‚ negotiation‚ mediation‚ arbitration and ombudsman. They all aim at dealing with disputes in a quick and cheap way. In some cases‚ a decision can be achieved with in a day if the people involved in a dispute agree to the outcomes of the ADR used. In other wards‚ it will be as fast as the two parties
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allegedly withholding the GSIS and Pag-IBIG monthly contributions and loan amortizations of DepEd Basilan Schools Division employees‚ amounting to P51.59 million spanning October 2002 to June 2004.However‚ after a re-investigation the Office of the Ombudsman flip-flopped and “found no probable cause to hold accused Albar responsible for the charges.” The prosecution found out that it was Olivia San Pablo‚ chief accountant of the Accounting Division of DepEd-Central Office in Pasig City (Metro Manila)
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For official use only RULES OF BUSINESS 1973 (Amended upto 18th November‚ 2005) CABINET SECRETARIAT (Cabinet Division) C O N T E N T S PART A.--GENERAL Rule Page 1. Title and commencement ...........................................................1 2. Definitions .........................................................1-3 3. Allocation of Business .....................................................3 4. Organisation of Divisions
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IRDA Presented By: Arshi Mumtaz Alka Jha Devesh Anand Manisha Dehuri Sunil Basantani 4/17/2011 IRDA Group 1 1 INTRODUCTION The IRDA (Insurance Regulatory and Development Authority) is the national regulatory body for Insurance industry (both Life and Non-Life Insurance Companies) under the auspices of Government of India‚ situated at Hyderabad. 4/17/2011 IRDA Group 1 2 IRDA was established by an act enacted in Indian Parliament known as IRDA Act 1999 and was amended in 2002
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TEENAGE WORKERS ARE UNDERPAID & OVERWORKED We have all been there a teenager looking to for our first job. We have hit the point were the money that our parents are giving us is not enough anymore and we need a larger amount of money. The only reason we want the money is to have money for the movies or to buy the latest clothing items. From an employer’s stand point they would like to have teenagers work for them because they add a young energy and bring new‚ fresh ideas to company. One
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CORRUPTION ABSTRACT:- Corruption is a ‘poison’ which squanders the government resources‚ deters investment and is detrimental to economic growth and political development. It flourishes‚ if people in authority are dishonest and corrupt‚ the state institutes are weak‚ and there is a political instability‚ financial control‚ lack of transparency in governance and disregard of the rule of law. It can be curbed if there is honest leadership‚ meritocracy‚ financial
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“THE POPULATION GROWTH OF THE PHILIPPINES” A RESEARCH PAPER PRESENTED TO MUZON NATIONAL HIGH SCHOOL IN PARTIAL FULFILLMENT FOR THE SUBJECT ENGLISH IV SUBMITTED TO: MA. CRISTINA L. GIBAS SUBMITTED BY: JOYCE ANN F. BERNALDEZ IV – GENEROUS TABLE OF CONTENTS Introduction…………………………………………………………3 Corruption in the Philippines and the Governments’ Response…………………………………………………………….4 Spanish Colonia Era……………………………………………….4 American Colonial
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unfair working conditions. And how the workplace might have looked like today if the Fair Work Commissioner hadn’t of established. The Fair Work Commission is Australia’s national workplace relations tribunal. They work closely with the Fair Work Ombudsman to solve workplace disputes. The Fair Work Commission carries out a range of functions like providing; a minimum wage and awards‚ making good bargainings in the workplace‚ having solutions for unfair dismissals‚ monitor industrial actions‚ resolving
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