A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.” Submitted To: Md. Zahangir Kabir Chairman Department of Management Faculty of Business Studies HSTU‚ Dinajpur-5200 Submitted By: Md.Abdur Rahman Student ID # 0603027 BBA‚ Level-4‚ Semester-II HSTU‚ Dinajpur-5200 Hajee Mohammad Danesh Science & Technology University‚ Dinajpur-5200 Chapter: 1 2 .Letter of Tranasmittal: Dated: June 21th‚ 2010 Md. Zahangir Kabir Chairman Department
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Bank of America is one of the world’s largest financial institutions‚ serving individual consumers‚ small and middle market businesses and large corporations with a full range of banking‚ investing‚ asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States‚ serving more than 59 million consumer and small business relationships with more than 6‚100 retail banking offices‚ more than 18‚000 ATMs and an online banking
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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1. DUE DATE Monday‚ June 3rd Hard copy – Room 201 C 2. CONTENT The report is expected to be between 10 to 15 pages excluding table of content‚ introduction and appendix. The content includes two parts: A. 1 Page summary of the case Summary significantly longer than 1 page will lead to grade reduction. B. One of the following question set Group 1‚ 3‚ 5‚ 7‚ 9 – Question set 1 Group 2‚ 4‚ 6‚ 8‚ 10 – Question set 2 QUESTION SET 1 If Banc One wanted to manage its interest
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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Executive Summary The Canadian National Bank is a case involving employee grievances and ethical issues. On February 26‚ 1997‚ Lesley Mahon was shocked and upset about the serious allegation complained formally by her subordinate—Pam Stewart to the "National Committee for Employee Concerns"(NCEC). She was wondering if there was any action to take to solve the problem. This situation was a breakout of their conflicts in a long period. The main two causes of the issues were Lesley’s leadership and
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http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book
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5. EXERCISE A. Definition It is the performance of any physical activity for the improvement of health or correction of physical deformity. B.Types of Exercises Below are the common forms of exercises. 1. Strength and Muscular Endurance Exercises Strength is the ability to exert force against resistance. Strength is needed for optimal performance in daily activities like sitting‚ walking‚ doing household chores‚ and meeting emergencies in the house. This strength is best gained in a regular
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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Test Bank: Chapter 1 Introduction 1. List three types of traders in futures‚ forward‚ and options markets i. _ _ _ _ _ _ _ _ ii. _ _ _ _ _ _ _ _ iii. _ _ _ _ _ _ _ _ 2. Which of the following is not true (circle one) a. When a CBOE call option on IBM is exercised‚ IBM issues more stock b. An American option can be exercised at any time during its life c. An call option will always be exercised at maturity if the underlying asset price is greater than the strike price d. A put option will always be
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