this journal is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained
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Industrial Organization and Competitive Strategy Analysis of competitive advantage of Tata Steel in the Indian Steel Industry. Submitted by:- Himanshu Singh‚ G12024 Paul Jacob‚ G12034 Aninda Goswamy‚ G12008 Objective: This study has multiple goals:- 1. To find out if Tata Steel does enjoy a competitive advantage vis-à-vis other players in the Steel industry in India. 2. To ascertain the source of this competitive advantage. 3. Find out if this competitive advantage is sustainable
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Economics Vol. 20‚ No. 04 Customer Satisfaction of Islami Bank Bangladesh Limited– A Factor Analytic Approach Muhammad Mahbubur Rahman( Mohammad Yasir Rabbi(( [Abstract: With the opening-up of the economy‚ business activities are getting more and more competitive and consequently focusing more on the satisfaction of customers by providing tailor made products and rendering services. In the age of globalization and privatization‚ financial institutions‚ mainly banks‚ have been facing intense
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Customer Satisfaction & how can we measure it By: Omid Nasrollah Mazandarani BACKGROUND OF THE WRITER As a student of Masters of Business Administration specialization in general management with the background of Bachelor of Industrial engineering the writer has four years experiences in the automobile industry. These experiences and background help me to understand the role of customer satisfaction in terms of organization profitability. Abstract: This proposal examines customer
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HKU178 op y 01/24/02 Japan Net Bank: Japan ’s First Internet-only Bank Yoshiyuki Miyai had a vision. He wanted to establish a completely new standard of banking in Japan – that of Internet-only banking. As president of Japan Net Bank (JNB)‚ the first Japanese online bank with no physical branches‚ Miyai emphasised that customer satisfaction should be the focus of JNB ’s business – his customers should enjoy convenient access to accounts‚ competitive rates‚ customisation and secure
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Summary of Forecasting Profitability and Earnings In the competitive environment‚ there is a strong prediction in economic theory that profitability is mean reversion both within and across industries. For instance‚ under competition‚ firms will leave relatively profitless industries and turn into relatively high profitable industries. Some companies introduce new products and technologies that bring more profitability for an entrepreneur. Otherwise‚ the expectation of failure which makes companies
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strategically valuable‚ future research should take note that “whom executives know” – i.e. their social capital – is equally relevant to firm value. Practical implications – The prominence and prestige measures of a TMT’s extra-business group network can be used by managers‚ external analysts and investors to assess to what extent firms are capable of leveraging relationships with other firms‚ and thereby better predict future firm performance and value. Originality/value – This study contributes to the
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Hasan Chowdhury 092 0168 030 Date of Submission: 11/04/2010 2etter of Transmittal: April 11‚ 2010 Shahid Hossain Faculty‚ Mgt- 210 School of Business North South University Dear Sir‚ In this report of “Uttara Bank”‚ we have tried to implement our learning from this course. We would like to thank you for offering the opportunity to work on this topic. Despite many limitations‚ we have tried our best to make this report accurate and reliable. If you have any
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How Facebook profiles predict job success If you think just keeping your Facebook page free of drunken photos will help you land a job‚ think again. A recent study has shown that Facebook posts give clues to how people will perform at work. Employers screened their Facebook profiles and came up with a “Facebook personality score” based on the “Big 5” personality traits. Conscientiousness: This is someone who appears to be well organized and hard-working‚ and that’s reflected in the way they
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1.1 BACKGROUND TO THE STUDY In recent times‚ customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚
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