A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.” Submitted To: Md. Zahangir Kabir Chairman Department of Management Faculty of Business Studies HSTU‚ Dinajpur-5200 Submitted By: Md.Abdur Rahman Student ID # 0603027 BBA‚ Level-4‚ Semester-II HSTU‚ Dinajpur-5200 Hajee Mohammad Danesh Science & Technology University‚ Dinajpur-5200 Chapter: 1 2 .Letter of Tranasmittal: Dated: June 21th‚ 2010 Md. Zahangir Kabir Chairman Department
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held by commercial banks. With more number of commercial banks catering to the same market‚ it has given rise to the intense competition. So far‚ there are 31 commercial banks‚ 87 development banks‚ 79 finance companies‚ 21 micro-finance development banks‚ 16 saving and credit cooperatives and 38 NGO (financial intermediaries) all these financial institutions are doing very well even in the slowdown of the economy. With increasing number of finance companies‚ development banks and cooperatives; commercial
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actions • Striving to exceed the needs of their customers • Taking responsibility for the quality of work • Displaying leadership in all that they do. (Source: www.absa.co.za) As a brand identity‚ Absa differentiates itself through superior service quality and competitive products‚ continuous innovation‚ and their ability to place the customer at the center of everything they do. The identity
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INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
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ANALYZING A CASE STUDY STAGE 1: QUICKLY GO THROUGH THE GENERAL SCENARIO PRESENTED TO GAIN A GENERAL UNDERSTANDING OF THE SITUATION. Underline/highlight information which may indicate problems exist STAGE 2: EXAMINE THE QUESTIONS CAREFULLY Read the questions several times-work out what is asking of you STAGE 3: READ THE CASE AGAIN VERY THOROUGHLY Look for evidence STAGE 4: PLAN YOUR ANSWER-SOME GUIDELINES You must be able to cite evidence (s) to support your arguments Apply
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CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book Value) ratio. The study includes an estimate of the
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140 SU 3: Profitability Analysis and Analytical Issues QUESTIONS 3.1 Profitability Ratios Questions 1 and 2 are based on the following information. The financial statements for Dividendosaurus‚ Inc.‚ for the current year are as follows: Balance Sheet Cash Accounts receivable Inventory Net fixed assets Total $100 200 50 600 $950 Accounts payable Long-term debt Capital stock Retained earnings Total $140 300 260 250 $950 1. Dividendosaurus has return on assets
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1. Relevant literature The literature pertaining to relationships among customer satisfaction‚ customer loyalty‚ and profitability can be divided into two groups. The first‚ service management literature‚ proposes that customer satisfaction influences customer loyalty‚ which in turn affects profitability. Proponents of this theory include researchers such as Anderson and Fornell (1994); Gummesson (1993); Heskett et al.(1990); Heskett et al. (1994); Reicheld and Sasser (1990); Rust‚ et al. (1995);
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EXECUTIVE SUMMARY Commercial banks occupy a dominant place in the money market. They‚ as a matter of fact‚ form the largest component in the banking structure of any country. They are the oldest‚ largest and fastest growing financial institutions in India. They are profit making institutions‚ dealing in money and credit. Commercial banks play a major role in the growth and development of the country due to the modern organization and functioning‚ huge funds and wide network all over the country
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towards stopping litigation against law enforcement officials? For this question‚ you should analyze the two cases and come to a conclusion about their effects on future litigation. What specific passages cause you to have this opinion? You may also conduct research and look for trends. Have there been more or fewer lawsuits since the cases? Do you agree with the decisions in these cases? Why or why not?
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