complete sample report using the template‚ see “Sample Project Report”. □ The information in your report should follow the Six-Sigma Problem Solving Methodology DMAIC. This includes a description of the project‚ key points in the problem-solving process‚ and detailed support for your conclusions and any recommendations. Reports should be approximately 5-10 single-spaced pages (excluding appendices)‚ including tables and figures. Black Belt reports/projects may be more comprehensive and thus longer
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results in slow service. Top management has selected three of its restaurants (one in each state) as test sites and has implemented a traditional TQM method like Pareto charts‚ check sheets‚ fishbone diagrams‚ and process flowcharts at each of them. The Charlotte Dave’s Burgers franchise implemented a number of production process changes to improve service time at the drive-through window and provided all employees with more training across all restaurant functions. The Charlotte Dave’s Burgers
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Marks Total 1 Material Requirements Planning p. 2 23 2 Inventory Management: Deterministic Demand p.5 7 3 Inventory Management: Probabilistic Demand p. 6 17 4 Just-In-Time Philosophy p. 8 9 5 Quality Control: Control Charts p. 9 10 6 Quality Control: Process Capability p. 11 4 7 Quality Control: Acceptance Sampling p. 11 10 Total 80 Statement of Academic Integrity The School of Management does not condone academic fraud‚ an act by a student that may result in a false academic evaluation
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1. Match A with B 5 | | | |Answer | |1 |Sumanth’s 5-pronged Approach |a |Productivity Improvement | |2 |ABC Analysis |b |Pareto’s | |3 |Continuous Improvement |c |Kaizen | |4 |Non-value
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CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
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a flow chart for a process Zoey Johnson University of Phoenix OPS/571 October 27‚ 2012 One process that seems to be a never ending process in my daily life is doing laundry. With a household of six people‚ the laundry needs to be done daily or else it will overtake the house quickly. To help illustrate the laundry process I have used Microsoft Word to create a flowchart that depicts the process. Using flowcharts is valuable because the flow of logic is shown throughout the process. Much like
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between software development process and product development process. Finally‚ it discusses how to instill Deming ’s TQM method s and provides recommendations to TQM prospects or participants for avoiding pitfalls and ensuring success during TQM implementation. Introduction: Quality systems have been in existence for many more years than realized. It was during 1945- 1951 that Dr. Juran and Dr. Edward Deming traveled to Japan to give lectures on quality control systems. (Juran‚ 1995).Total
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Problem Customer Type Noisy Failed Odor Warm Totals Residential 10 7 5 3 25 Commercial 3 2 7 4 16 Totals 13 9 12 7 41 Residential customers Commercial customers 3. The run charts seems to show a pattern of errors possibly linked to break times or the end of the shift. Perhaps workers are becoming fatigued. If so‚ perhaps two 10 minute breaks in the morning and again in the afternoon instead of one 20 minute break could reduce
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IE-497B Dr. A.Ravindran October 5‚ 2007 Case Study #2 (Clean Sweep‚ Inc.) Made by: Moises Eidelman 1 Question #1) Plot the Run Charts for (a) total number of complaints and (b) complaints for each crew. Part (a) Table 1 Total number of complaints per month month 1 2 3 4 5 6 7 8 9 # complaints 35 31 24 21 16 14 8 15 14 Figure 1 Run chart for total number of complaints 2 Part (b) Table 2 Total number of monthly complaints per crew month 1 2 3 4 5 6 7 8
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to not just satisfy your customers‚ but how important total quality in our service and products are starting with us as management and workers all working together as a team to achieve the same goals‚ he referred to this as “company-wide quality control”. (Stecher‚ Brian M.; Camm‚ Frank; Damberg‚ Cheryl L.. Toward a Culture of Consequences: Performance Based Accountability Systems for Public Services.) There’s always room for improvement‚ however it was important for him to teach some fundamentals
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