Consumer Behavior E-Commerce Winter 2011 Marek Maurizio Università Ca’ Foscari - Venezia mercoledì 9 marzo 2011 Learning Objectives • Describe the factors that influence consumer behavior online. • Understand the decision-making process of consumer purchasing online. • Describe how companies are building one-to-one relationships with customers. • Explain how personalization is accomplished online. • Discuss the issues of e-loyalty and e-trust in EC. mercoledì 9 marzo 2011 Netflix.com
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Unlike these other trends‚ however‚ it appears that skateboarding is here to stay. Q 1. What were some of the key characteristics of Vans’ earliest customers in the 1960’s and 1970’s? What was the public perception of skateboarding at this time? What was Vans’ competitive advantage at this time? What was its value proposition to customers? Answer: A skateboard is typically a specially designed plywood board combined with a polyurethane coating used for makes smoother slides and stronger durability
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what they do. The second part referring to the choice people make and the direction their behaviour takes. The last part deals with maintaining behaviour clearly defining how long people have to persist at attempting to meet their goals. Kreitner (1995)‚ Buford‚ Bedeian &Linder (1995)‚ Higgins (1994) all cited in Linder (1998) defined motivation as “the psychological process that gives behaviour purpose and direction‚ a predisposition to behave in a purposive manner to achieve specific
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B2 Type of reinforcement: Definition: Reinforcement theory looks at the relationship between behavior and its consequences. It focuses on changing or modifying the employees’ on-the-job behavior through the appropriate use of immediate rewards and punishments. Reinforcement tool: Behavior modification is the set of techniques by which reinforcement theory is used to modify human behavior. The basic assumption underlying behavior modification is the law of effect‚ which states that behavior
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* For both organizations sampled in your investigation‚ compare and contrast Electrolux and LG Electronics Inc. different organizational structures and culture. (1.1) 1. Definitions and type of organization structures * Definition * Type of organization structure * Advantages and disadvantages of different organizational structures 2. Definition and type of culture * Definition * Development of culture? * Characteristics of different organizational cultures 3
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Entrepreneurial Behavior: Transforming an Innovative Idea into an Entrepreneurial Product An Open Textbook Adaptation by Textbook Equity Published and Distributed by Fearlessly Copy‚ Distribute‚ RemixTM opencollegetextbooks.org This book is provided under a Creative Commons Attribution‚ Non-Commercial‚ Share Alike License. It is an adaptation of Open University’s “Entrepreneurial Behavior” provided under the identical Creative Commons license at http:// openlearn.open.ac.uk/mod/oucontent/view
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Mkg203 Marketing segmentation Market segmentation is the process that dividing a market into different subgroup based on the customer’s needs and wants or characteristics and to gain a competitive advantage within the segments (Schiffman‚ Bendall‚ O’Cass‚ Paladino‚ Ward‚ & Kanuk 2008‚ p.30). The strategy of market segmentation had been widely adopted in global countries such as China and Australia. Demographic segmentation: Demographic segmentation variables involve age‚ sex‚ marital status
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Cognitive dissonance Cognitive dissonance is the term used in modern psychology to describe the state of people when holding two or more conflicting cognitions (e.g.‚ ideas‚ beliefs‚ values‚ emotional reactions) simultaneously. In a state of dissonance‚ people may sometimes feel surprise‚ dread‚ guilt‚ anger‚ or embarrassment.[1] The theory of cognitive dissonance in social psychology proposes that people have a motivational drive to reduce dissonance by altering existing cognitions‚ adding new
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MK400 – Consumer Behaviour Assignment 1 Suggested Answer Model of Consumer Behavior Consumers make many buying decisions every day‚ and the buying decision is the focal point of the marketer’s effort. Most large companies research consumer buying decisions in great detail to answer questions about what consumers buy‚ where they buy‚ how and how much they buy‚ when they buy‚ and why they buy. Marketers can study actual consumer purchases to find out what they buy‚ where‚ and how much. But learning
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|Subject: ORGANISATIONAL BEHAVIOUR (MBA ) 2013-2014 |Trimester: I | |Hours / Week: 4 Hours / Week (45 hours in total) | |Faculty: Dr Harold Andrew Patrick
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