www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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. Economics Simulation Paper Tremise Lane-Jackson HCS/440 January 29‚ 2014 Brian A. Dufrene R. Ph MBA In today’s work world it is makeup of diverse individuals which strives towards a successful outcome. However‚ working for a small or large company‚ individuals are looking forward to meeting the needs of the organization. In order to meet the needs of the organization‚ employees are to be in rivalry with hourly and salary wages. In additions to the hourly and salary wages‚ individuals
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adopted by organizations so that they can increase their revenue. The method of Six Sigma tends to use quality management‚ i.e. it is a process that helps an organization to improve is operations along with its performance in a timely manner. The process of Six Sigma is a combination of total quality management‚ zero defects and quality control. Company Background The organization chosen for this paper is General Electric (GE). GE is a multinational conglomerate. GE operates in four segments; consumer
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INTRODUCTION 1. ABOUT THE PROJECT Quality Assurance in Manufacturing Industries: Quality assurance is a process centered approach to ensuring that a company or organization is providing the best possible product/services. It is related to quality control‚ which focuses on enhancing and improving the process that is used to create the end result rather than focusing on result itself. Among the parts of process that are considered in Quality Assurance are: ▪ Planning ▪ Design
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In respect to quality of materials‚ there are three well known philosophers whom are most referenced: W. Edwards Deming‚ Philip B. Crosby‚ and Joseph M. Juran. Throughout the twentieth century‚ these three men have continuously integrated new systems for improvement in the quality system. The first and probably most well known of these philosophers is W. Edwards Deming. Deming first came into the public eye when he was credited with assisting the Japanese after World War II and helping to elevate
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Identify one (real and existing) organization of your choice and embark on a research to understand the quality aspects of that organization and how you can improve the operations and bottom-line of that organization. Task 1 1.1 What are product‚ delivery process and services? Indentify and explain one definition that you will be using for this assignment. The company my chose is Burger King. Definition of product: A product is tangible with a physical form. Its design is to fit into a specific
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Implementing Change HCS 475 Pamela Bonner‚ M.P.A Implementing Change To successfully implement change‚ employees need to understand how this will benefit them and impact their daily work. One of the things is that something might look good on paper can have drawbacks that are not realized by the planners‚ but can be easily identified by the employees who must implement the change. Therefore as a manager you need to bring
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ethics in quality. We will discuss four main topics in this paper. Total quality management vs. ethics quality management is the first where we will talk about two different approaches to quality management methods. Total quality management has a process and customer satisfaction focus while ethics quality management focuses on company image and keeping high ethical standards in production processes. Next‚ we will discuss an internship experience at United Technologies (UTC). UTC employs a quality system
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. How does the type of data collected and the way in which the data are collected affect the possibility of a Type I or Type II error? According to Neutens‚ J. J.‚ & Rubinson‚ L. (2010) the key to most significance testing is to establish the extent to which the null hypothesis is believed to be true. The null hypothesis refers to any hypothesis to be nullified and normally presumes chance results only‚ no difference in averages or no correlation between variables. For example‚ if we undertook
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Cost of Quality (COQ) "The cost of quality." It’s a term that’s widely used – and widely misunderstood. The "cost of quality" isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service. Every time work is redone‚ the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service‚ such as
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