------------------------------------------------- Table of Contents Definition ……………………………………………………………………………………………… 2 Design Parameters ……………………………………………………………………………………………… 3 Design Strategies ……………………………………………………………………………………………… 4 Case Studies of a Student Center Foreign ……………………………………………………………………………………………… 5 Local ……………………………………………………………………………………………… 18 Site Analysis ……………………………………………………………………………………………… 24 Bibliography ……………………………………………………………………………………………… 27 Space Programming
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The determinants of service quality: satisfiers and dissatisfiers Robert Johnston University of Warwick‚ Coventry‚ UK Introduction There appear to be five major debates taking place in the service quality area. One debate concerns the similarities and differences between the constructs of service quality and satisfaction (see e.g. Anderson and Sullivan‚ 1993; Bolton and Drew‚ 1991; Cronin and Taylor‚ 1992‚ 1994; Oliver‚ 1993; Parasuraman et al.‚ 1988; Taylor‚ 1993; Zeithaml et al.‚ 1993). There
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inability to provide safe care‚ thus compromising quality care to their clients (Mealer‚ Jones‚ Newman‚ McFann‚ Rothbaum & Moss‚ 2012). High stress at the workplace may also lead to impaired work performance‚ and potentially compromising client care (Barnett‚ et al.‚ 2012). Chronic stress may lead to impaired attention
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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INTRODUCTION Clinic is one of the services of a school that most of the students go to avail. The students doesn’t actually pay for them when they go there but the clinic fee is included in the miscellaneous of their tuition fees‚ so‚ technically speaking it is a profitable organization inside the school. Even when the student use their clinic services or not‚ they still going to pay for it through their tuition fees. That’s why the researchers found it important to measure their performance
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Appendix A which has been proposed for the lower secondary. These OLOs are in line with the 8 specific goals of the National Curriculum (MoE & HR‚ 2006‚ p.4‚ para. 1.3) as outlined in the policy document “Empowering the Nation’s Children – Towards a Quality Curriculum” thereby aiming at developing the common threads among the different learning areas. To begin with‚ it is said in the OLO that in secondary schools‚ students need to “develop and use language through a diversity of disciplines” (MoE
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Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment‚ total quality managment
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Case study: Canadian Blood Services History of Canadian Blood Services (CBS): Blood collection in Canada was initially funded and operated by the Canadian Red Cross in 1930’s. During the 1980’s the blood supply was contaminated with the AIDS and hepatitis C virus which affected hundreds of people and eventually it let to the creation of CBS in 1998. Canadian Blood Services (CBS) is a not-for-profit charitable organization dedicated to giving Canadians a safe and secure blood supply system in all
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Medical Center and you are currently faced with a shortage of nurses. Your firm currently has plans to expand the nursing staff by 11%. In addition‚ the annual turnover of the current 400 person nursing staff is 36%. A. Describe how you would creatively recruit to fill your nursing position needs in this marketplace where there is a current undersupply of nurses. I would seek to form partnerships with colleges and universities that have nursing programs. Westcoast Regional Medical Center would
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gamut from acceptance to resistance. After failing to desegregate on their own‚ the schools in Clark County School District in Las Vegas‚ Nevada were compelled by the Ninth Circuit Court of Appeals to act. As a result‚ they created the Sixth-Grade Center Plan of Integration to desegregate the elementary schools within the district. The plan required children to be bussed to the Westside (the black community) for one year during sixth grade. All other years‚ the children from the black community were
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