The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Preschool Policy Facts NIEER NIEER National Institute for Early Education Research 120 Albany Street‚ Suite 500 New Brunswick‚ NJ 08901 Tel (732) 932-4350 Fax (732) 932-4360 www.nieer.org Preschool Assessment: A Guide to Developing a Balanced Approach by Ann S. Epstein‚ Lawrence J. Schweinhart‚ Andrea DeBruin-Parecki and Kenneth B. Robin Child assessment is a vital and growing component of high-quality early childhood programs. Not only is it an important tool in understanding and supporting
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If you are taking your vehicle in to get the tires aligned for the first time‚ make sure that you brush up on your tire alignment lingo. This will help you understand the condition your car’s alignment is in‚ and what your mechanic did to fix it. The Basics Of Alignment An alignment is a process where the wheels on your vehicle are measured and adjusted in such a manner to ensure that the wear on your tires will be reduced as much as possible. That is not the only benefit of having your wheels aligned
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Workplace setting policies and procedures are put in place not only to protect children and young people but also the adults who work and provide support to them. It is crucial that any individual involved with children and young people are aware of and adhere to their own workplace practices. These would be developed in line with current legislation and guidelines and ensure that professionals put steps in place to protect themselves when working with children and young people. The first steps
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BSBWOR502B Ensure team effectiveness RPL Name: _____________________________________ Elements and Performance Criteria ELEMENT PERFORMANCE CRITERIA How do you fulfill this Evidence 1. Establish team performance plan 1.1. Consult team members to establish a common understanding of team purpose‚ roles‚ responsibilities and accountabilities in accordance with organisational goals‚ plans and objectives 1.2. Develop performance plans to establish expected outcomes
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discovery while doing an experiment that involved electron beams in a gas discharge tube. Although he is not the first one to observe X-ray effects‚ he is given credit as the discoverer of the X-ray‚ despite the amount of earlier researchers. Medical professionals use X-rays to spot fractures‚ infections and tumors. There are different types of X-rays like CAT scan and fluoroscopy‚ but the “regular” X-rays include the chest X-ray and abdominal X-ray. The very common chest X-ray can be used to identify
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THE ETHICAL USES OF CELL PHONES IN THE NURSING HOMES BY THE STAFF Abstract The morals and values combine to form ethics‚ technology and the changes it brings in today’s society‚ the effect of cell phones‚ the different use of the cell phone‚ and who can use their cell phones in the nursing homes. Ethics describes a system of morals that are studied‚ recommended‚ and accepted by society. These unwritten rules‚ made up of morals and
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have policies and procedures because it establishes rules and consistency. Parents‚ staff and pupils know what is expected of them‚ makes school a safe place to be. In a school where there are many pupils‚ plenty of staff and visitors there is a need for a lot of policies. All the staff needs to be aware of the contents of the policies. Every school may have the same policy with the same title (for instance Anti Bulling) but it may contain different information. 12.Summarise the policies and procedures
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CONCLUSIONS AND RECOMMENDATIONS The Model employed by Nestle is one of High Performance‚ High involvement and high commitment. Nestle is unique in the sense that it has been able to successfully inculcate its business objective as well as its core values‚ consistently in its employees day-to-day activities starting from recruitment till continuous performance appraisals. Like‚ open and flexible culture is ensured by way of providing training programs to employees at all the levels. This kind of
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------------------------------------------------- Examples of good letters of recommendation Guidelines and examples of good letters of recommendation Even if you are an employer and have been asked by an employee to write a recommendation letter don’t jut say "sure"; first ask yourself if you are you the right person to write such a letter. If you are asked‚ you need to discuss the subject candidly with the requester. All examples of good letters of recommendation show that they are most effective when a person who knows the requester
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