THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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not only to the organization but also to the students. The researcher will be focusing on the state of affairs and do a deeper researcher in this area. The researcher believes that one of the reasons for this state of attrition rate is lower job satisfaction among academic. This chapter contains the research topic together with the statement of the problem that is derived from the research question. The research will look into the objectives of the study‚ the significance of the research and the
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stores located at the market of Bayambang. But there are things that this business needs to improve‚ including the satisfaction of the customers. Consumers Minimart Inc. need additional effort in making their service much better including in queueing system or waiting
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IMPACT: International Journal of Research in Business Management (IMPACT: IJRBM) ISSN(E): 2321-886X; ISSN(P): 2347-4572 Vol. 2‚ Issue 5‚ May 2014‚ 1-10 © Impact Journals LEADERSHIP STYLES AND EMPLOYEE MOTIVATION: AN EMPIRICAL INVESTIGATION IN A LEADING OIL COMPANY IN INDIA R. GOPAL1 & RIMA GHOSE CHOWDHURY2 1 Director and Head‚ Department of Business Management‚ Padmashree Dr D.Y.Patil University‚ New Mumbai‚ Maharashtra India 2 Head of HR‚ Researcher‚ India for Quinnox Consultancy Services‚ Department
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comprehensive definition‚ in my opinion‚ was given by the American Marketing Association (AMA): "Marketing is an organizational function and a set of processes for creating‚ communicating and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders". Chartered Institute of Marketing defines marketing as “the management process responsible for identifying‚ anticipating and satisfying customer requirements profitably”. Marketing
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good relations with the trade market 1.2 What is Employee Engagement? Whilst the current lack of empirical research on employee engagement has resulted in speculation that it is merely a fad with little theoretical basis‚ Saks (2006) study supports the concept that engaged employees will have a higher quality relationship with their employer resulting in more positive attitudes‚ intentions‚ and behaviours. Recent studies confirm that high employee engagement translates into "increased discretionary
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Chapter – 1 INTRODUCTION INTRODUCTION A co-operative bank is a financial entity which belongs to its members‚ who are at the same time the owners and the customers of their bank. Co-operative banks are often created by persons belonging to the same local or professional community or sharing a common interest. Co-operative banks generally provide their members with a wide range of banking and financial services (loans‚ deposits‚ banking accounts etc.) The 7 co-operative principles are:
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TO THE STUDY Employee morale Employee morale describes the overall outlook‚ attitude‚ satisfaction‚ and confidence that employees feel at work. When employees are positive about their work environment and believe that they can meet their most important needs at work‚ employee morale is positive or high. If employees are negative and unhappy about their workplace and feel unappreciated and as if they cannot satisfy their goals and needs‚ employee morale is negative or low. Employee morale is defined
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| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Transactional Leadership) On Employee Performance & Mediating Role of Job Satisfaction” Study of Private School (Educator) In Pakistan By M. Umer Paracha‚ Adnan Qamar‚ Anam Mirza‚ Inam-ul-Hassan & Hamid Waqas Muhamad Ali Jinnah University Abstract - The purpose of this research is to determine that does leadership styles that is Transformational leadership style and transactional leadership style has an impact on employee performance. Also we wish to see that if job satisfaction has a mediating effect
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