words‚ what does the term marketing mean? Marketing‚ more than any other business function‚ deals with customers. Creating customer value and satisfaction are at the very heart of modern marketing thinking and practice. The simplest definition of marketing is that it is the delivery of customer satisfaction at a profit. The goal of marketing is to attract new customers by promising superior value‚ and to keep current customers by delivering satisfaction. Marketing is much more than selling
Premium Marketing
STARBUCKS COFFEE COMPANY Company Background Since opening its first store in Pike Place Market‚ Seattle‚ Washington (USA) in 1971‚ Starbucks has established itself as the world’s leading retailer‚ roaster and brand of speciality coffee with over 13‚000 outlets in 39 countries (Starbucks Corporation 2007a‚ b)1. The company‚ which ranks amongst the world’s top 100 global brands (Interbrand 2006)2‚ has an impressive record of sales and profit growth (See Table 1). In FY2006 Starbucks achieved
Premium Starbucks Coffee
T he basic premise of the marketing concept is that its adoption will improve business performance. Marketing is not an abstract concept: its acid test is the eff ect that its use has on key corporate indices such as profitability and market share. Fortunately‚ in recent years‚ two quantitative studies in both Europe and North America have sought to examine the relationship between marketing and performance. Th e results suggest that the relationship is positive. We will now examine each
Premium Marketing Strategic management
Authors xvi 1. Introduction: Marketing for Hospitality and Tourism CHAPTER OBJECTIVES CUSTOMER ORIENTATION WHAT IS HOSPITALITY AND TOURISM MARKETING? MARKETING IN THE HOSPITALITY INDUSTRY Importance of Marketing Tourism Marketing MARKETING HIGHLIGHT 1-1 Needs‚ Wants‚ and Demands Products Value‚ Satisfaction‚ and Quality Exchange‚ Transactions‚ and Relationships Markets MARKETING HIGHLIGHT 1-2: UNDESIRABLE CUSTOMERS Marketing MARKETING MANAGEMENT MARKETING MANAGEMENT PHILOSOPHIES Manufacturing
Premium Marketing
Core Marketing Concepts: Market Segments & Target Markets Market Segments exist in the market and has to be identified by examining Demographic‚ Pychographic‚ and Behavioral differences among buyers. Segments which present the greatest opportunity is termed Target Markets. For each chosen target market‚ company develops a market offering. The offering is positioned in the minds of target buyers as delivering some central benefit(s). Product‚ Offering & Brand Product companies address
Premium Marketing
Marketing mix: Definition – The marketing mix consists of the 4 main aspects of marketing‚ these include: • Price – Value‚ low price • Place – Stores = Superstores‚ online‚ retail • Promotion – advertising‚ offers • Product – Limited range of essential products • Processes – Customer service‚ revenue protection • People – design‚ accounts • Physical – bags‚ logo on trolleys APPLE: |Aspect |What it consists of
Premium Marketing Sales Retailing
Is Target Marketing Ever Bad? Target market Definition: A portion of total market which consist of a group of buyers with similar traits and features that an organization wishes to attract. Key item of definition: Group of similar traits Aimed to attract specific buyer Market segmentation It is the division of a heterogeneous group of buyer or positional buyers into more homogeneous groups with relatively similar product or services needs. I think target market is not bad.As in market
Premium Marketing
[MARKETING TODAY] January 24‚ 2011 True-False - Terminology/Concept 1. Marketing-related activities are limited to people called “marketers.” 2. The effective practice of marketing-related activities is limited to larger firms. 3. For virtually every good and service we purchase‚ the marketing process affects the assortment of models and styles offered in the marketplace. 4. The scope of marketing includes goods‚ services‚ organizations‚ people‚ places‚ and ideas. 5. A firm can anticipate demand
Premium Marketing
Marketing The management process through which goods and services move from concept to the customer. It includes the coordination of four elements called the 4 P’s of marketing: (1) identification‚ selection and development of a product‚ (2) determination of its price‚ (3) selection of a distribution channel to reach the customer’s place‚ and (4) development and implementation of a promotional strategy. For example‚ new Apple products are developed to include improved applications and systems
Premium Marketing Sales
Portacabin Case (it designs and delivers modular buildings) An effective marketing campaign takes account of the principles of the AIDA model. Raising awareness and creating interest may involve the use of promotional techniques. The sales force will then turn interest into sales. Research at Portakabin focuses on two key performance indicators (KPIs): • Customer satisfaction - customer surveys determine the level of clients’ happiness and what issues affect them. The results are used to
Premium Marketing