Inpatient Quality Management Marian R. Eckardt September 2‚ 2014 MGMT 570- Organizational Performance Improvement Steven Gabriel TABLE OF CONTENTS • • • • • • • • • Kaiser Permanente Baldwin Park……………………………3 Functional Scope………………………………………………4 Process of care measures…………………………………….5 Inpatient Quality Management Philosophy………………….6 Data Collection and Analyses…………………………….7-12 Inpatient Quality Management Flow Chart……………..13-15 Performance Scorecard………………………………………16 Observations and Recommendations…………………
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MOTOROLA CORPORATION – A HISTORY OF QUALITY MANAGEMENT Ivan Ortiz Illinois Ensign85@yahoo.com 630-699-3264 GM 588 Managing Quality Instructor Robert Lee August‚ 2011 Keller School of Management Introduction The Motorola Corporation was founded in 1928 when its’ Owners Paul and Joseph Galvin decided to start a business in the area of battery storage. Paul was interested in improving on the technological advances that had taken place to date in that field. As a result‚ his motivation and
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Summary of Key Points and Terminology – Chapter 1 • Quality assurance refers to any action directed toward providing consumers with goods and services of appropriate quality. Although craftspeople were attentive to quality‚ the industrial revolution moved responsibility for quality away from the worker and into separate staff departments. This had the effect of making quality a technical‚ as opposed to managerial‚ function. This thinking carried through Western industry until about 1980.
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Quality of care has always been a driving force in the healthcare market. What determines quality of care is largely affected by one’s perspective. Hospitals and physicians view quality in terms of outcomes and standards of care. Patient’s view quality based on their experience and perception. As the healthcare market has become increasingly competitive‚ hospitals have become increasingly aware that it is no longer adequate to give care that meets standards and has good outcomes‚ but that care
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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TECHNOLOGY QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan SPRING 2012 QUALITY MANAGEMENT OF McDonald’s QUALITY ENGINEERING Aparna Neelakandan CONTENTS TOPIC INTRODUCTION QUALITY MANAGEMENT AT MCDONALDS SPEED MADE FOR YOU SYSTEM CUSTOMER ORDER DISPLAY COLORED WRAPPERS INSPECTIONS THE 5 Ps TRAINING QUALITY CONTROL IN THE SUPPLY CHAIN OF MCDONALDS IMPORTANCE TO CUSTOMERS’ VOICE CONCLUSION 2 2 2 3 4 5 6 7 8 8 PG# 11 12 1 QUALITY MANAGEMENT OF McDonald’s
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INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
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UNIVERSITY OF SOUTH AFRICA TOTAL QUALITY MANAGEMENT MODULE 1: CSTQ02J ASSIGNMENT 02 Unique Number: 394645 Prepared by: Godfrey P. Shale Student Number: 777-454-8 Date: 2012-10-01 UNIVERSITY OF SOUTH AFRICA 2.1 Strategic Decision A strategic decision is an overarching decision that is taken by the top-level management of an organisation that considers the whole environment in which the organisation operates and the resources that the organisation has‚ and it chooses the most
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Introduction The management of resources which produces and delivers products and services is operation management. The part of an organization that is responsible for this activity is the operation function. And the people responsible for managing some or all of the resources which makes up the operations function are known as operation managers. It is worth noting that in some organization the operations manager might be called by other name (Morton 1999). In this work I have selected the private
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production set up (Philips‚ 2015).Continuous quality improvement is essential for food industries because the consumption of food is on day-to-day basis throughout the world. In food processing industries‚ quality is not just a fundamental goal but it is the bottom line of a business because the customer expectations are always high. Large amount of perishable and non-perishable food is manufactured and delivered throughout the world. Hence the need for quality and speed is required by increasing the
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