Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing‚ service‚ non profit‚ and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County‚ Texas is the service organization and Dell‚ Incorporation (Inc.) is the manufacturing organization discussed
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performance such as the safety‚ effectiveness‚ and efficiency of medical care‚ in order to satisfy the demands of patients‚ and insurers (Ettinger‚ W. H.‚ 2008). Quality problems are reflected today in the wide variation of use in health care services‚ the misuse‚ underuse and overuse of others. Improving the quality of health care and reducing medical errors are the priorities for the Agency for Healthcare Research and Quality (AHRQ‚ 2002). In the April 11‚ 2002‚ issue of the New England Journal of
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Environ Earth Sci (2010) 60:1267–1279 DOI 10.1007/s12665-009-0267-2 ORIGINAL ARTICLE Water quality and relationship between superficial and ground water in Rome (Aniene River basin‚ central Italy) Francesco La Vigna Æ Simone Ciadamidaro Æ Roberto Mazza Æ Laura Mancini Received: 31 July 2008 / Accepted: 28 July 2009 / Published online: 28 August 2009 Ó Springer-Verlag 2009 Abstract Chemical‚ physical‚ and biological features of streams and ground water of the North-Eastern area of Rome are jointly
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2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
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I utilize data stores such as the Quality Information Management Standard System (QIMSS) databank on a daily basis to organize and analyze collected data for senior level analysts and supervision within OC-ALC/Quality Assurance. I meet daily with senior Quality Assurance analysts and management to interpret‚ evaluate‚ and propose any needed changes to newly entered defects into QIMSS. While implementing my knowledge of the maintenance worksite‚ I recognize complications within the data and propose
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Learning Plan 5 Quality Improvement Initiative Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment‚ cite examples of any
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Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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Conclusions Managers involved in helping their organizations improve quality are frequently puzzled over which approach to use. Some organizations adopt an eclectic approach using components of the three philosophies and combining what they consider to be the best from the best. Other organizations select the Crosby‚ Deming‚ or Juran approach and remain loyal to it; all their education‚ training‚ and implementation efforts reflect support for that one approach. There are organizations that switch
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TOTAL QUALITY MANAGEMENT CUSTOMER FOCUS – TOTAL PARTICIPATION – CONTINUOUS IMPROVEMENT Learning from GENERAL ELECTRIC (WORLD-CLASS COMPANY) General Electric (GE) is one of world class company which is so concern and has high level quality awareness‚ all components in the company are care about the results of precision manufacture operation and also high performance products so that customer never worried using GE products. As effort in improve customer focus‚ GE invest million Dollars to
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worldwide. Other members of one world are Aer Lingus‚ American Airlines‚ British Airways‚ Finnair‚ Iberia‚ LanChile and Qantas. Quality Management Defined In a total quality setting‚ Quality is as determined by the customer and employees produce it. Thus quality of a service is the customer’s perception of the degree to which the service meets their expectations Six-sigma quality is a standard and a philosophy of customer satisfaction. The six-sigma philosophy requires an ongoing audit mechanism that
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