1 A Project Report on Customer Satisfaction Survey of Maruti Udyog Ltd. MBA (INDUSTRY INTEGRATED) SEMESER - 4 SUBMITTED BY:Vinay Krishna Dasi PROJECT GUIDE Mrs.Rashi Ghagade INTERNATIONAL INSTITUTE FOR LEARNING IN MANAGEMENT BUSINESS SCHOOL IILM BS KNOWLEDGE TOWER‚ SECTOR 11/20‚ BELAPUR‚ NAVIMUMBAI 400614 EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT UNIVERSITY 1 EIILM UNIVERSITY 2010 CERTIFICATE This is to certify that Mr.Vinay Krishna Dasi (Enrollment No:- EIILMU/O8/F0726) has successfully
Premium Suzuki Maruti Suzuki Automobile industry in India
The customer satisfaction of Win Nyi Naung Teahouse Content Terms of References 2 Introduction 2 Methods 3 Body of the Report 3 Conclusion 13 Recommendations 13 References 14 Timeframe 15 Appendices 16 Terms of references Purpose – This report aims to identify the differences and mismatches between service provider and customers‚ and analysis the problems
Premium Tea
Research Proposal I. Introduction II. Validating the Organizational Vision‚ Mission‚ and Values Statements a. In business there must be continuous validation of the organizations vision‚ mission‚ and value statements. Annual reviews should be done to make sure the organizations current strategic plan is being followed and still going in the correct direction. A mission statement is meant to offer a general explanation of the essential reason behind the company and the practical role the company
Premium Strategic management Environment Natural environment
STUDY: Engagement represents the motivational capital that exists within an individual‚ a unit‚ or an organization. It is a valuable resource that can boost company performance.Number of research shows that engagement is linked to important business outcomes like.‚ * higher levels of service to customers. * creating a work environment that is collaborative‚ creative‚ and stimulating. * Engaged work teams tend to have fewer accidents and injuries. The various studies on employee engagement:
Premium Sampling Sample Sample size
Research Proposal Development in Telecommunication Sector in Pakistan Abstract Telecom sector is growing industry in Pakistan and one of the best revenue generated industry in Pakistan. This report addresses the important issue of interconnection‚ the application and enforcement of which is widely recognized to be key to effective liberalization strategy‚ or often a key reason for failure. Now here is this more critical than in the area of rural telecommunications‚ where
Premium Telecommunication
Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
Premium Airline Southwest Airlines Low-cost carrier
Explore by Type Tablet Smartphone Experience more with a Samsung tablet Galaxy Note All you need is a Note Smartphone Everything you need for work and play Smart Feature Phones Smart Feature Phones Dual Sim Phone Stand out with Samsung’s unique design Multimedia Phone Enjoy enhanced multimedia performance Next Explore by Popular Topics Android Apps Aplenty Your portal to Android Market. Let’s Get Social Like‚ Tweet‚ Upload‚ and Share from the palm of your hand
Premium Android Nexus One Smartphone
BASIC RESEARCH PROPOSAL Exploring Ways to Enhance Customer Satisfaction Introduction Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction in the modern day world is the essence of every business. The importance of customer satisfaction is that it maintains client loyalty through exceptional customer service‚ which‚ in turn‚ can lead to growth in market share and profitability. Customer satisfaction
Premium Customer service Research Customer
RESEARCH PROPOSAL ON “PERFORMANCE APPRAISAL: DOES IT ADD VALUE TO ORGANISATION”? (CASE STUDY OF GHACEM) SUBMITTED BY ONWUSOANYA OBINNA SUNDAY (ZUC/BBA/HRM/0111/0095) UWAKWE IKECHUKWU (ZUC/BBA/HRM/0111/0080) JUNE 2014 TABLE OF CONTENT PAGE BACKGROUND OF THE STUDY-------------------------------------------------------------- 3 BRIEF HISTORY OF GHACEM---------------------------------------------------------------- 3 PROBLEM STATEMENT-------------------------------------------------------------------------
Premium Performance appraisal Human resource management Sampling
ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
Premium Bank Online banking