A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture purchaser. Design/methodology/approach – The research model and the relevant
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UNIVERSITY OF THE SOUTHERN CARIBBEAN Andrews University Extension & Affirmation Programme P.O. Box 175‚ Port of Spain‚ Trinidad. W.I. Research Proposal An Assignment Prepared in Partial Fulfillment For the Requirements of the Course MBA699:Thesis writing INSTRUCTOR: Dr. Chesney By Lorenzo Kenswil 7/14/2013 Approval_________________ Title Page Sustainable (Green) procurements as tool for assisting Staatsolie with
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GREAT ZIMBABWE UNIVERSITY FACULTY OF COMMERCE RESEARCH PROPOSAL A STUDY ON THE IMPACT OF THE INDIGENISATION AND ECONOMIC EMPOWERMENT ACT 14:33 ON THE GROWTH OF COMPANIES IN MASVINGO URBAN. A RESEARCH PROPOSAL PRESENTED TO THE GREAT ZIMBABWE UNIVERSITY IN PARTIAL FULFILMENT OF THE DEGREE OF BACHELOR OF COMMERCE HONORS ACCOUNTING
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s MANCHESTER BUSINESS SCHOOL | Research Proposal | Experiencing financial planning change with old institutional theory: A case study of a Chinese SOE‚ April 2013-August 2013 | | | | | | | 8357252 | | | 1‚850 words‚ 9 pages | | | 2013/4/25 | Experiencing financial planning change with old institutional theory: A case study of a Chinese SOE‚ April 2013-August 2013 1. Introduction and purpose While the new trend in international academics is passionate
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Sample Action Research Proposal IMPROVING READING COMPREHENSION THROUGH THE USE OF HIGHER ORDER THINKING ACTIVITIES I - Proponent: Noel R. Dauran Master Teacher - I Baya Elementary School Ragay‚ Camarines Sur II - Background of the Study: The area of focus for my project is improving Reading Comprehension Through the Use of Higher Order Thinking Skill Activities. Without
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Keiningham‚ Lerzan Aksoy‚ & Michael Hsu A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Customer loyalty is an important strategic objective for all managers. Research has investigated the relationship between customer satisfaction and loyalty in various contexts. However‚ these predominantly cross-sectional studies have focused on customer retention as the primary measure of loyalty. There has been little investigation
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LITERATURE REVIEW Customer Loyalty The companies must provide efficient services for meeting customer expectation in order to get loyal customers. For this they must be able to understand their behavior in a better way. This is what Hossain et al (2011) said in a study on customer loyalty and the factors that influences it. It was further said that customer retention is becoming a very important factor for companies to be successful and often for their ultimate survival. Moisescu (2005) in a conceptual
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Capstone Project TITLE:“Relationship Between Website Attribute and Customer Satisfaction” SUBMITTED TO LOVELY PROFESSIONALUNIVERSITY In partial fulfillment of the Requirement for the award of Degree of “MASTER OF BUSINESS ADMINISTRATION” SUBMITTED BY: Kuldeep Tiwari Ambar Singh Archit Sharma Ankur Sood Reg no : 10809869 10804683 10800482 10800039 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY JALANDHAR NEW DELHI GT ROAD PHAGWARA PUNJAB
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A Project Report On “Study of Customer Satisfaction for TATA Commercial Vehicles” Undertaken at Shree Ambica Auto Sales & Service (Authorised dealer of TATA Motors) COMMERCIAL VEHICLES INDUSTRY PROFILE The following are the main players in the Production of Commercial Vehicles in India: • Ashok Leyland Ltd. • Hindustan Motors Ltd. • Telco • Force Motors Ltd. (Previously known as Bajaj Tempo Ltd) • Eicher Motors Ltd. • Mahindra & Mahindra Ltd. • Swaraj Mazda Ltd. • Tata Motors SHREE
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