African Journal of Business Management Vol.6 (29)‚ pp. 8637-8643‚ 25 July‚ 2012 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM11.2984 ISSN 1993-8233 ©2012 Academic Journals Full Length Research Paper Importance of mutual relations on customer satisfaction in industries with no/low direct contact with customers Farzad Sattari Ardabili*‚ Shahram Mirzaie Daryani‚ Manouchehr Molaie‚ Es-hag Rasooli and Mohammad Hasan Kheiravar Department of Management‚ Ardabil Branch
Premium Factor analysis Electricity distribution Principal component analysis
Employee Retention Definition of Retention According to Phillips and Connell (2003)‚ Retention is the percentage of employees remaining in the organization. Based on Carsen (2002)‚ Retention simply refers to how many of your current employees stick around over a given period of time. Definition of Compensation According to Mondy and Noe (2005)‚ Compensation is defined as a specific amount of rewards that are provided to employees in return for their services. According to Dessler and Tan (2009)
Premium Customer service Employment Employee benefit
phishing‚ viruses‚ spam‚ and much more. Proposal 6/6/2012 – version 1.1 Mr. Mark Anthony Olave Systems Administrator - IT SM MARKETING CONVERGENCE‚ INC. 4th Floor One-EcomCenter‚ Harbor Drive Mall of Asia Complex CBP-1A‚ Pasay City 1300 Email Address: mio@mci.com.ph Tel.: (02) 858-3500 ext. 573 Dear Sir Mark‚ Thank you for your interest in our ESET products. We are pleased to submit for your consideration and approval‚ our proposal for your ESET Antivirus requirements.
Free Metro Manila Manila Quezon City
New System Proposal Team A CIS/207 June 07‚ 2013 Dr. Russ Alizadeh Companies have many business requirements that must be met for them to compete and thrive above their competition. These business requirements would affect how the any new information system created. Requirements that Riordan face are to produce enough items‚ ship items by due date‚ and pay employees on time. This is currently being completed by Riordan but the process is tedious and has a high probability for error. To make
Premium Employment Requirement Money
THAT INFLUENCE EMPLOYEE ENGAGEMENT. B.Brinda‚ II MBA‚ KCT Business School‚ coimbatore brindabaluu@gmail.com Contact No: 9751168450. E.Vishalatchi Preethi‚ II MBA‚ KCT Business School‚ coimbatore slithy.p@gmail.com Contact No: 8012590902. ABSTRACT Employee engagement has emerged as a popular organizational concept in recent years. It is the level of commitment and involvement of an employee towards the organization and its values. Employee engagement
Premium Regression analysis Statistical significance Employment
Nursing Shortage and Nursing Turn Over Nursing shortage and turnover is an enormous issue affecting nurses in the delivery of patients’ care. Nursing shortages have been shown to cause unfavorable effects which include decreased job satisfaction‚ decreased access to care‚ and can lead to increased turn over. This paper is about nursing shortages and nursing turn overs‚ and how the author would expect nursing leaders and managers to approach this issue. The writer’s rational would be supported by
Premium Nursing Patient Health care
A STUDY ON EMPLOYEE RETENTION AT HMT MACHINE TOOLS LTD KALAMASSERY A SUMMER PROJECT REPORT SUBMITTED BY Miss Vijaya R (REG 08PIT35) IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION IT ORGANISATION AND ADMINISTRATION UNDER THE GUIDANCE OF Miss Sasikala Devi‚ M B A AVINASHILINGAM SCHOOL OF MANAGEMENT
Premium ISO 9000 Quality management Numerical control
CHAPTER I INTRODUCTION 1. Training and Development Employee training is distinct from management development. Training is a short-term process utilizing a systematic and organized procedure by which non-managerial personnel learn technical knowledge and skills for a definite purpose. It refers to instructions in technical and mechanical operations like operation of a machine. It is designed primarily of non-managers. It is for a short duration and for a specific job-related purpose. On the other
Premium Human resource management Training Management
1.1 Define employee engagement 1.2 Analyse the three principle dimensions of employee engagement (the emotional‚ the cognitive and the physical) 1.3 Compare and contrast employee engagement with other related concepts; ‘flow’‚ organisational commitment‚ job involvement and job satisfaction 3.1 Explain why employee engagement is an increasingly vital dimension of HR polices‚ strategies and practices 3.2 Evaluate the business benefits likely to accrue from a culture of employee engagement – benefits
Premium Employment Energy Job satisfaction
Employee voice enables workers to effectively communicate their views to management and be actively involved in decision making. Voice arrangements allow employees to express their ideas‚ raise concerns and help solve problems by influencing workplace decisions and choices. (Gollan‚ 2006:349; Pymen et al‚ 2006:543). The various forms of voice available today in the current industrial relations system include both direct and indirect mechanisms. Indirect mechanisms include
Premium Employment Management Decision making