* FOREWORD The following is the report developed by Abhishek Shukla‚ Harsh Saini‚ Jai Sisodia‚ Jitatma Chahar‚ and Komal Siddhartha as part of our research project looking into issues surrounding three areas namely: a) A small mobile van restaurant in Koregaon Park b) Being a corporate soft-skills consultant (effective communications‚ interpersonal skills development‚ etc.) c) Using her own property to create a children’s camp and a corporate outbound training camp. The objective of this
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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| MANAGER INTERVIEW | | | Introduction: “Leadership is understanding people and involving them to help you do a job. That takes all of the good characteristics‚ like integrity‚ dedication of purpose‚ selflessness‚ knowledge‚ skill‚ implacability‚ as well as determination not to accept failure” (Burke 1995). The purpose of this paper is to interview a manager from an organization and find out the leadership styles she uses to effectively manage the staff there. This paper also looks at
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The top reason why people decide to leave their jobs are because of ineffective managers. Managing people can be a complex and intimidating task‚ especially for the inexperienced. Keeping a workforce motivated and engaged requires careful planning‚ and consideration. Being an effective manager is about supporting‚ coaching‚ directing and engaging employees. Effective management is the key to retaining good employees long-term‚ which not only make a business run more smoothly‚ but also cuts costs
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and the Functions‚ Roles and Skills of a Manager I. History a. Pre-scientific Management Ancient Times: Although management problems and solutions occurred in the ancient times‚ the emergence of ‘management’ as an independent field of study is fairly recent (right after the Industrial Revolution) Middle Ages: Businesses were family-run. A family’s surname (alas‚ Fisher‚ Farmer‚ Taylor‚ etc.) describes the nature of its craft. The head of the family is the manager as well as the owner
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March 2‚ 2013 Employer Selection the Role of HRM finding the Right Candidate The role of Human Resources Management‚ here in after referred to as HRM has many faces; the most important role that HRM assumes is in the staffing of human resources. This paper will explore the methods and strategies that are used in the selection for Mr. or Ms. Right. Do HRMs handle this important role with expertise? Employment selection impacts many levels‚ as it delivers
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CMEC01 12/8/06 8:50 Page 1 Chapter 1 Managers and Managing LEARNING OBJECTIVES After studying this chapter‚ you should be able to: ✓ Describe what management is‚ why management is important‚ what managers do‚ and how managers utilise organisational resources efficiently and effectively to achieve organisational goals. ✓ Distinguish among planning‚ organising‚ leading and controlling (the four principal managerial functions)‚ and explain how managers’ ability to handle each one can affect organisational
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into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level a Youngsoo Choi & Duncan R. Dickson a a Rosen College of Hospitality Management ‚ University of Central Florida ‚ Orlando‚ Florida‚ USA Published online: 09 Dec 2009. To cite this article: Youngsoo Choi & Duncan R. Dickson (2009) A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level‚ Journal of Human Resources in Hospitality
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The Study of Waiting Line Management With Reference To Big Bazar Submitted in partial fulfillment of the requirements For the award of the degree of Master of Business Administration In Software Enterprise Management Under the guidance of Internal Guide and Supervisor Mrs. Shipra Sharma ABSTRACT Pantaloons Retail Limited is India’s leading retailer that operates multiple retail formats in both the value and lifestyle segment of the Indian consumer maker. Pantaloons
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The Manager Spots 26 Addison Road Marlow Buckinghamshire SS4 4HT Dear sir/madam I am writing to complain about the unacceptable treatment that my family and I received in your restaurant. My family organized for us all to go to Spots for a birthday meal on 2 August 2009. A friend of ours had recommended it‚ so we were really looking forward to celebrate my birthday party in Spots. Unfortunately‚ the reality failed to live up to an expectations. First of all‚ we had to wait for
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