Value-chain analysis is used for many purposes‚ but the process of examining customers’ value chains is relatively new. In our five-step process‚ Step 1 explains how internal and external value chains can be used separately and in related ways. Step 2 shows how to construct a customer’s value chain. Step 3 shows how to identify the customer’s business strategy by examining this value chain and using other kinds of information. Step 4 explains how to use additional information and intelligence
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Management the future of HR”[1]‚ the author describes how the loss of talented personnel can lead to considerable knowledge erosion. The author is also of the opinion that interview processes should be modified to identify more accurately the prospective employee who can help maximize collaboration. Therefore the article concludes the need for a comprehensive interviewing and retention strategy. Margaret Barchan quotes[2]‚ the example of a Swedish company (Celemi)‚ measuring the knowledge within a firm indirectly
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workplace safety‚ taxation‚ wages‚ wrongful termination and various ways of discrimination. Most of the stated issues are dealt with by the application of State and federal laws. If the employment relationship has its base on a contract between the employee and the employer‚ the duties and the rights of the parties are dictated by the state contact law (Repa‚ 2007). Employees and employers rights Both the employers and the employees have rights at the workplace. Employees’ rights include the right
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motivated by hatred or prejudice towards particular features of the victim’s identity should be treated differently from ‘ordinary’ crimes. Perhaps one of the most recognisable and most significant piece of legislation is the Crime and Disorder Act 1998. Within this act if somebody commits one of the many offences on the list (see Table 1.1) and in turn demonstrates‚ or was motivated by‚ hostility on the grounds of race‚ then that offences becomes a separate ‘aggravated’
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Employee ownership‚ motivation and productivity A research report for Employees Direct from Birkbeck and The Work Foundation By Jonathan Michie‚ Christine Oughton and Yvonne Bennion November 2002 Page 2 E M P LOY E E S D I R E C T R E P O R T N O V E M B E R 2 0 0 2 Contents About the authors/Acknowledgements Foreword‚ by Will Hutton Executive Summary 1. Introduction 2. Site visits and interviews 3. Follow-up surveys 4. Focus groups 5. Discussion and Conclusion References 3 4 5
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Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo’s (1965) on the effort of customers‚ their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer‚ there is not so much consensus conducting in relation
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Welfare Measures of an Employee in BHEL 1 A Project Report On EMPLOYEE WELFARE MEASURES At Bharat Heavy Electricals Limited (BHEL) Ramachandrapuram Hyderabad-32. In Partial fulfillment of Award of the degree of MASTER OF HUMAN RESOURCE MANAGEMENT SUBMITED BY Harika.Viswanatham Under the guidance of Mrs. K.Sujana Manager (HR)‚ BHEL‚ Hyderabad Padmasri Dr.B.V.Raju Institute of Technology 2 Narsapur ACKNOWLEDGEMENT I express my gratitude to the management of Bharat Heavy Electricals
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Customer Centric Marketing Prof. Barak Libai 1 Prof. Barak Libai 2 Prof. Barak Libai 3 Prof. Barak Libai 4 “Technology is creating a radical new business model that alters the whole dynamic of customer service “ And Marketing in general Prof. Barak Libai 5 Next How the customer centric view is becoming essential in modern marketing Customer profitability analysis Prof. Barak Libai 6 A historical view of marketing The product
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CONTENTS I) Introduction a) Definition b) Plan of the research II) The importance of employee motivation to increase productivity and stronger customer relationship III) Motivation Theories a) Maslow’s Hierarchy of Needs b) McClelland’s achievement Theory c) Herberg’s Hygiene Theory of Motivation d) Vroom’s Expectancy Theory VI) Conclusion V) References I) Introduction a) Definition According to Sims (2002)‚ motivation is the process
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EMPLOYEE BRANDING Companies‚ today are resorting to unique ways to foster their brand image. And how are they doing it? Through large hoardings? Unique tie ups? Celebrity endorsements? No. Why spend on external resources when they can look internally for help‚ that too for free. Meet the new brand ambassador. YOU‚ the employee. Here is how you can play a significant role towards building a successful employee brand. You are making an airline ticket booking for your next trip. And what exactly influences
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