1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
Premium Marketing Loyalty program
that the minor project report‚ entitled “Stress on employees”‚ is based on my original study and has not been submitted earlier for award of any degree or diploma to any institute or university. The work of other author(s)‚ wherever used‚ has been acknowledged at appropriate place(s). Place: New Delhi Candidate’s signature Date: Name: Naveen Gupta Enroll. No.: 04896701712 Countersigned Name : Name : Varun Batra
Premium Role Stress Management
Int. J. Management and Enterprise Development‚ Vol. 3‚ No. 3‚ 2006 Porter’s value chain model for assessing the impact of the internet for environmental gains Nazim U. Ahmed and Sushil K. Sharma* Department of Information Systems and Operations Management Ball State University Muncie‚ IN 47306‚ USA E-mail: nahmed@bsu.edu E-mail: ssharma@bsu.edu
Premium Internet Environment Environmentalism
Employer-Employee Relations Paper Employer-Employee Relations Paper There are many different relationships Charles Schwab keeps with its workforce. Schwab uses every type of employee: temporary‚ contractor‚ and permanent (or "regular"). Within these types of employees exists different methods of payment‚ both exempt and non-exempt. This paper will examine the definition of each type of employee and pay then examine how Schwab handles the relationship with each. Charles Schwab is also an
Premium Employment Fair Labor Standards Act
still having a profit and their loyal customers were always remained. Bayambang is one of the town with the largest number of barangays in Pangasinan‚ a largest place to establish a business. Business opportunity is increasing like mini grocery market‚ malls‚ fast food chains‚ banks‚ water refilling station and other small and big enterprises. This business establishment where very profitable and have impact to the customers especially here‚ is the groceries stores because customer or people can
Premium Grocery store
Employee Training and Career Development Training and Development is important in an organization. It helps employees develop their personal and organizational skills‚ knowledge‚ and abilities. Companies depend on human resources to help them develop superior employees so that the company as well as individual employees can accomplish his or her career goals‚ and it increases employee job satisfaction. Training employees increases morale and performance because employees feel confident in their
Premium Management Human resource management Organizational studies and human resource management
CIPD Managing & Leading People Employee Engagement Contents Page Introduction 2 Principles of Employee Engagement 3 Employer & Employee benefits of employee engagement which might accrue to the employees and to the employer 5 Opposing arguments which might be put forward against the implementation of employee engagement 7 Specific employee engagement practices and techniques which‚ in my opinion‚ would be most beneficial to achieving
Premium Employment Management
Dynamics | Name of the faculty: | Dr. Suryatapa Kar | Topic/ Title : | Impact of Employee Empowerment on OCB in a Luxury Hotel | Original or Revised Write-up: | Original | Group Number: | 02 | Contact No. and email of Group Coordinator: | 08447144265rahulone46@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 1301-166 | Rahul Bajpai | | 2 | 1301-555 | Rakshit Laroiya | | 3 | 1301-359 | Dhanashri S. Kulkarni | | 4 | 1301-440 | Vinit Kumar Agarwal | | 5 | 1301-016 | Alisha
Premium Hotel Employment
program that includes some of the dominant and salient principles and practices of TQM. Employee involvement or empowerment‚ is one of the important principles which has its significant role in performance of the organization. To make TQm programs effective a choice has to be made among the two alternatives that is the supporting of TQM programs by employee involvement or usage of practices in support of employee involvement programs going to have impact on the organization structure and management
Premium Management
Employee Retention Definition of Retention According to Phillips and Connell (2003)‚ Retention is the percentage of employees remaining in the organization. Based on Carsen (2002)‚ Retention simply refers to how many of your current employees stick around over a given period of time. Definition of Compensation According to Mondy and Noe (2005)‚ Compensation is defined as a specific amount of rewards that are provided to employees in return for their services. According to Dessler and Tan (2009)
Premium Customer service Employment Employee benefit