Risk Aversion‚ Performance Pay‚ and the Principal-Agent Problem Author(s): Joseph G. Haubrich Source: The Journal of Political Economy‚ Vol. 102‚ No. 2 (Apr.‚ 1994)‚ pp. 258-276 Published by: The University of Chicago Press Stable URL: http://www.jstor.org/stable/2138661 Accessed: 14/12/2010 04:55 Your use of the JSTOR archive indicates your acceptance of JSTOR’s Terms and Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR’s Terms and Conditions of Use
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of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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various studies were conducted about the marital satisfaction of couples. However‚ the researchers saw the difficulty that having many studies can lead to confusion; which predictors can produce or hinder the couple’s marital satisfaction. This motivated the researchers to identify the predictors (age‚ creativity‚ agreeableness‚ achievement‚ extroversion‚ and resilience) of marital satisfaction. One factor to identify if couples have marital satisfaction is on how they are happy with their marriage
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www.ccsenet.org/ass Asian Social Science Vol. 7‚ No. 7; July 2011 A Study on Student Satisfaction in Pakistani Universities: The Case of Bahauddin Zakariya University‚ Pakistan Muhammad Nauman Abbasi Lecturer‚ Institute of Management Sciences Bahauddin Zakariya University‚ Multan‚ Pakistan E-mail: abbasimna@bzu.edu.pk Ali Malik Senior Lecturer‚ Department of Accounting‚ Finance & Economic University of Hertfordshire Business School‚ United Kingdom E-mail: m.a.1.malik@herts.ac.uk Imran Sharif
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| Project on Employee Satisfaction | | | | | | Introduction Job Satisfaction The three important dimensions to job satisfaction are as follows: 1. Job-satisfaction refers to one`s feeling towards one`s job. It can only be inferred but not seen. 2. Job-satisfaction is often determined by how well outcomes meet or exceed expectations. Satisfaction in ones job means increased commitment in the fulfillment of formal requirement. There is greater willingness to invest personal
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Questionnaire 4. Monthly Income: A) Below Rest. 10‚000 B) 10‚000- 20000 C) 20‚000-30000 D) Above 30‚000 5. Education Qualification: A) Under graduation B) Post – graduation 6. Marital Status A) Married B) Unmarried 7. Years of experience: A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs Please indicate your level of agreement in connection with various Factors: 1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree 5. Strongly Disagree Work Environment
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Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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RESOURCE MANAGEMENT ESSAY PERFORMANCE APPRAISAL SYSTEM 11 January 2010 INTRODUCTION This essay is to answer the question two: “Critically evaluate the advantages and disadvantages of individual performance appraisals/reviews. Assess to what extent such appraisals can contribute to achieving high performance workplace.” Firstly‚ the essay will present an overview of performance appraisals. Secondly‚ it will talk about the advantages and disadvantages of individual performance appraisal in comparing
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“Managers should do whatever they can‚ within reason‚ to enhance the job satisfaction of their employees.” I agree with this statement. A good manager is not measured by what he does or how much he does of it but rather by what he is able to get others to do. He must be able to see the mission of the company and set goals for his organization or department accordingly. However‚ he mustn’t only set these goals; he must get his staff to see the value of these goals in accomplishing the vision of the
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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