“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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Minimizing Employee Turnover in a Clinical Environment by Creating Job Satisfaction Allison Johnson Cornerstone University Abstract A collection of peer-reviewed articles were used to examine the link between job satisfaction and employee turnover‚ as well as how to effectively use work motivation to decrease employee turnover rates. Though the literature surveys various types of studies in multiple settings‚ overall it indicates that
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Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Tourists’ Satisfaction on Bura Soda Water Park (Research Abstract) By: Elma Fe E. Unson BSET-III To: Mr. Oliver Paderanga Purpose & Methodology This study aimed to determine the tourists’ satisfaction on Bura Soda Water Park. Specifically‚ the study sought answer to the problem: 1. What is the level of tourists’ satisfaction on Bura Soda Water Park? The hypothesis guided the researcher in the conduct of the study: 1. The tourists’ are moderately satisfied of the Bura Soda Water Park. The
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in current period CHAPTER 1 Marketing: Creating & Capturing Customer Value Marketing – the process by which companies create value for customers and build strong customer relationships in order to capture value from the customers in return • Marketing is managing profitable customer relationships o Attracting new customers o Retaining and growing current customers The Marketing Process (a five-step model) 1. Understand the marketplace and customer needs and wants 2. Design a customer-driven
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point of contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work during the first 12 to 24 months of ownership based on five factors
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Achieving client satisfaction on board by Martina Rohm In-flight Service determines airline passengers’ decision Due to rapid changes and new trends in the aviation business‚ continuous product revision is required to respond to customer demand and to react to increasing competition. Lufthansa Consulting has developed a specialized in-flight service evaluation system which reviews and assesses the onboard product of airlines‚ in detail‚ and can be adapted to particular customer requests. The
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Phases of the Entrepreneurial Process The entrepreneurial process involves all aspects of the company being created. The four phases are; evaluating the opportunity to create the business‚ organizing a business plan‚ resource availability‚ and preparing a management team to implement procedures. The beginning phase of the process has many levels of creation. The data collection process is important to the Entrepreneur because‚ this will give a foundation for an idea. There will be many comparisons
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(Off) - 033-2225051/2‚ (Mob) - 0777-315195 E-mail : thusha@iee.org ________________________________________________________ 1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high‚ they will be highly
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Customer satisfaction in Conference interpreting Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer‚ then s/he is dissatisfied. Otherwise‚ there is no problem at all. And if it exceeds expectations‚ the customer is extremely happy. Why not use the same marketing principle in conference interpreting? First‚ conference interpreting 101
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