the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Community service is a very important factor when it comes to bettering your society. Through my own experiences and observations I have come to support and believe my opinion on this issue. To me community service means giving back to the community‚ it means your helping other people. It also shows the community that the young people today have kindness and manners. And care about where they are and that they also want to live happy and in peace knowing that we can help other people and they appreciate
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TABLE OF CONTENTS Page I. INTRODUCTION…………………………………….………………………… 1 II. HISTORY OF E-LEARNING…………..………………………………….…… 2 III. ADVANTEGES OF E-LEARNING………...………………………….….……. 4 IV. EXAMPLES OF E-LEARNING…….………………………………………….. 16 V. CONCLUSION………………………….…………………………………….….. 26 REFRENCES …………………………………………….…………………………….... 2 I. INTRODUCTION: e-Learning is a catch-all term that covers a wide range of instructional material that can be delivered on a CD-ROM or DVD‚ over a local area network (LAN)
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Course Manual Strategic Management and the Strategy Process February – March 2013 Course Coordinator Dr. Marius Rietdijk Student Assistant Shabi Shafei (s.shafei@student.vu.nl). All correspondence please via Shabi. Lecturers Coordinator and lecturer Dr. Marius Rietdijk‚ assistant professor Strategisch management and behavioral change‚ management consultant‚ co-author Slag om de toekomst; director ADRIBA. See: www.docstoc.com/profile/mrietdijk for
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Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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The relationship between frontline service employees and customers has always been interesting research topic for service marketers as the customer-contact service employee is the service and organization in the customers’ eyes and consumer interpretations of employee performance will create their impression of the service brand (Zeithaml and Bitner‚ 2009). Most early work on service frontline employees is based on the assumption that interaction between service encounters and customers is harmonious
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What is e-learning? E-learning is instruction that is delivered electronically‚ in part or wholly — via a Web browser‚ such as Netscape Navigator‚ through the Internet or an intranet‚ or through multimedia platforms such CD-ROM or DVD. Increasingly — as higher bandwidth has become more accessible — it has been identified primarily with using the Web‚ or an intranet’s web‚ leveraging the Web’s visual environment and interactive nature. How can I determine whether e-learning is right for
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Services marketing-103038 Part A 1. Services marketing is marketing based on relationship and value. It may be used to market a service or a product. Marketing a service-base business is different from marketing a goods-base business. There are several major differences‚ including: 1. The buyer purchases are intangible 2. The service may be based on the reputation of a single person 3. It’s more difficult to compare the quality of similar services 4. The buyer cannot return the
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that the form and content of student assessment strongly influence students’ attitudes to study and quality of learning (Ramsden‚ 1997; Shepard‚ 2000). For most students‚ assessment requirements literally define the curriculum. Current research suggests it is assessment used in the right way‚ as part of teaching to support and enhance learning that has the most significant impact on learning (Elwood and Klenowski‚ 2002). James and his colleagues (2002) argue that carefully designed assessment is therefore
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1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
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