Laura Kilday Foundation Degree in Children’s and Young People’s Service’s Integrated Services 4FD031 Learning Outcome 1 This report will show an understanding of current legislation‚ policy and practice within an integrated Children’s and Young People’s Service. Considering the history leading to current legislation and how these have informed practices and policies that are used by the Children’s workforce and also how the Common Assessment Framework and lead professional role supports
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www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
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1.0 Introduction 2.0 Liberalization and the context of business strategy 2.1 What is liberalization? Liberalization refers to the relaxing of rules and regulations or policies of a government in a country. According to the scenario‚ in 1991‚ the Indian economy has been opened as a result of liberalization. 2.1.1 How did it affect the Indian automobile industry? The Indian government continued to have a closed economy until 1991. By then
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represented almost the same cross the world but it is never identical from one country to another (Aaker; Joachimsthaler‚ 1999). That means global brands do not need to be identical in all markets‚ the adaptation might be involve partly in global marketing strategy. According to Wright et al (2007)‚ brand name‚ advertised benefit and perceived reputation are three components creating the world wide recognition of global brands. However‚ there is a debate that brand awareness is not enough for multinational
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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To give you an insight into both the theory and reality of project management • To equip you with useful skills & tools for your PM toolkit • To enable you to critically assess projects. Indicative Content • Linking projects to business strategy and objectives • Project definition & scope • ‘soft systems methodology’ • Project organisation • Project quality • Project cost and benefit analysis • • • • Project scheduling Risk management Project definition Implementation
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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.......... 5 2.3 Porter’s five forces............................................................... 6 2.4 Value chain analysis........................................................... 8 3. The strategy used by Dacia............................................................... 9 4. Strategy proposal............................................................................... 10 5. Conclusion.......................................................................................... 11
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Michael Porter identifies three principles underlying strategy: creating a "unique and valuable [market] position"‚ making trade-offs by choosing "what not to do"‚ and creating "fit" by aligning company activities to with one another to support the chosen strategy.[5] Dr. Vladimir Kvint defines strategy as "a system of finding‚ formulating‚ and developing a doctrine that will ensure long-term success if followed faithfully."[6] Corporate strategy involves answering a key question from a portfolio
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