------------------------------------------------- Consultancy Services Indian CST: Consultancy Services (Indian CST) aims to bridge the divide between formal Governmental institutions and the citizens across the world by bolstering National/State organs of governance and other public and citizen centric entities with technology‚ public policy‚ change management consultancy and knowledge sharing. Indian CST provides its consultancy expertise to Central Governments‚ State Governments‚ Central
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The Importance of Strategy Most corporations would purport to have a well defined strategy which they have developed to take their business forward. Often however strategy is confused with operational planning‚ planning focused on delivering a more effective outcome for the business as it exists and not about positioning the company for the future. So widgets are made with ever increasing efficiency until the time comes when no one wants widgets like the company makes them any longer and
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the main reasons behind companies performance success in any market is that they possess a “Sustainable Competitive Advantage” ( Baraskova‚ 2010). As per Porter (2003) the concept of Sustainable Competitive Advantage is related to “Strategic positioning” that considered to be as a source of competitive advantage. Companies that located at top competitive level are those which make high returns and profitability. Hence‚ to allow a company to make higher performance in a competitive industry
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Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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Self service Self service is the practice of serving oneself‚ usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India ‚ where the customer uses a shopping cart in the store‚ placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants‚ where the customer serves their own plate of food from a large
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Business Research Methodology TOP-10 Promotional STRATEGIES Of Business Schools A research conducted by: - Shaliendra Kumar Siddhanth Jain Vaibhav Kapil Puneet Bhandari Vivek Kumar Contents 1). Selecting and formulation research topic 2). Research design and plan 3). Experimental Design 4). Sampling and sampling strategy or plan 5). Measurement and scaling techniques 6). Data Collection methods and techniques
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Service Encounter: A service encounter is defined as the period of time that a customer interacts with a service (Shostack‚ 1985). The definition of a service encounter is broad and includes a customer’s interaction with customer-contact employees‚ machines‚ automated systems‚ physical facilities‚ and any other service provider visible elements. It involves all the activities required to perform a service. Transactions: 1. Info 2. Parking 3. Booking 4. Entry 5. Waiting 6. Finding Seat
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Vodacom Memo Thomas McQuaid Lea Niglio-Parein Paola Gonzalez-Zabala Vodacom Project 1 3/12/14 The purpose of this memorandum is to analyze and explain the current brand positioning and target market of South African company‚ Vodacom‚ from previous commercial advertisements. After having analyzed the current target market and brand position we would recommend a new target market and position for Vodacom of South African’s age range‚ 15-55 (58.7 % of total population) and include the following
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Question One: Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers
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