Self service is the practice of serving oneself, usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India , where the customer uses a shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants, where the customer serves their own plate of food from a large, central selection.
My Experience of Self Service,
1. Shopping mall Vs Window shopping.
It was always a good experience on shopping mall because, we do self service here, and here we are free to choose either self service or executive help. We are free to take, feel and use and then buy, no one will stop to do so.
2. Buffet-style restaurants Vs A la carte
In A la carte a menu of items priced and ordered separately, i.e., the usual operation of restaurants.
3. Online Self Services.
The Best example for self service is now a day’s Online services like Banking, Flip cart, Amezone, etc.
Automatic Teller Machines (ATMs) is also a very good example. Last week, I have to deposit the money to the bank in my home town, where there was not ATM for receiving the money, so I have to stand in queue and deposit it took approx 1.5 hour to deposit the money, where as through ATM it would have been within 5 minute.
Self-service applications is the potential to lower costs by enabling employees or customers to help themselves proves extremely compelling to senior management—and increasingly to end users. However, while self-service can clearly enable greater efficiency (a trip to the airport, local bank branch or supermarket provides a real-life example), can it also deliver better service? This is a fundamental question whose answer determines the success of new consumer and business-oriented self-service models, and ultimately whether the current wave of self-service