Stan At Kroger
Role: Task analyzer.
Contribution: Here I interviewed a customer named Stan at Kroger, as a task example. He is a routine user, who is well aware of the system. Then I performed a concrete task example on the routine user. So I made a note of all his activities while he was using the self-check out system. Finally I analyzed the interruptions, errors and exceptions that Stan faced in his work. In the end, I created a report based on the above observations.
Like: This gave me an opportunity to interact with different people. I also got a chance to understand the system (self-checkout system) better and analyze the problems faced by customers.
Contribution: Here I interviewed a customer named Stan at Kroger, as a task example. He is a routine user, who is well aware of the system. Then I performed a concrete task example on the routine user. So I made a note of all his activities while he was using the self-check out system. Finally I analyzed the interruptions, errors and exceptions that Stan faced in his work. In the end, I created a report based on the above observations.
Like: This gave me an opportunity to interact with different people. I also got a chance to understand the system (self-checkout system) better and analyze the problems faced by customers.